At a Glance
- Tasks: Support customers through various channels, troubleshoot issues, and maintain network systems.
- Company: Join team.blue, a leading digital enabler with over 3.3 million customers across Europe.
- Benefits: Enjoy a diverse culture, enhanced holiday scheme, and a birthday bonus.
- Other info: Comprehensive training provided, with a shift pattern after training.
- Why this job: Be part of a collaborative team that values respect, openness, and sustainability.
- Qualifications: Experience in technical support, server troubleshooting, and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Company overview:
team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group.
team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.
We are the leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and the UK, and has more than 3,000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.
Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact?
Check it out here.
Why choose team.blue Internet Services UK Limited?
We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What we do
We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture;
- We put our customers at the heart of everything we do.
- We’re stronger together, and we trust each other to do the right thing.
- We tell it like it is, and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?’
Job Description:
We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As a Technical Support Advisor, you will be leading all customer and service provider interactions, via phone, email, and internal query system (ticket system), and face-to-face. You will be responsible for escalating tickets to supervisors, management, and the network team when required.
You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompanying vendors/customers to the appropriate data floor and providing direct assistance.
You will act as the middle person to exchange communications between our customers and the Network Team, thus facilitating information gathering for troubleshooting to resolve network-related issues.
Key responsibilities:
- Interact with customers via email, phone, ticket system, and face-to-face
- Work with 3rd party service providers to process and analyse customer issues to resolution.
- Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
- Software Configuration (Operating System Installation, updates, Control Panels, SQL Server)
- Manual Handling of Hardware (Servers, routers, switches, etc.)
Skills & Experience:
- Data Centre Experience
- Clear written and verbal skills
- Help desk or technical support
- Ability to learn and retain
- Cabling and Network wiring
- Excellent communicator
- Understanding of DNS
- Co-ordinates and prioritises work
Key Competencies:
- Analytical skills to troubleshoot
- Self-motivation
- Team working
- Prioritise tasks
- Attention to detail
- Excellent time management
- Provide excellent customer service
- Commendable communication
Technical Competencies:
- Hardware troubleshooting methodologies
- Network troubleshooting
- RAID knowledge/setup
- UNIX/Linux/ Windows concepts and use
Working hours:
You will normally be working in a shift pattern. 4 days early shift from 7 AM to 7 PM, followed by 4 days off, then late shifts from 7 PM to 7 AM, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off.
You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours
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Technical Support Advisor in Reading employer: team.blue
At team.blue, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Worcester. Our commitment to employee growth is evident through comprehensive training programs and the flexibility of remote working options, allowing you to thrive both personally and professionally while making a meaningful impact in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor in Reading
✨Tip Number 1
Familiarise yourself with the latest trends in server hardware and networking. Being knowledgeable about current technologies will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab. This hands-on experience will give you practical knowledge that can be invaluable when discussing your capabilities with the hiring team.
✨Tip Number 3
Engage with online communities or forums related to technical support and networking. Networking with professionals in the field can provide insights and tips that may help you stand out during the application process.
✨Tip Number 4
Prepare to discuss your communication skills and how you handle customer interactions. Since this role involves significant customer contact, showcasing your ability to communicate effectively will be crucial.
We think you need these skills to ace Technical Support Advisor in Reading
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and skills required for the Technical Support Advisor position. Tailor your application to highlight relevant experience in troubleshooting, customer interaction, and technical support.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles in helpdesk or technical support, particularly those involving server hardware troubleshooting and networking. Use specific examples to demonstrate your skills and achievements.
Showcase Soft Skills:Since the role involves significant customer interaction, be sure to showcase your communication skills and ability to work collaboratively. Mention experiences where you successfully resolved customer issues or worked as part of a team.
Tailor Your Cover Letter:Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention team.blue's values, such as diversity and sustainability, and explain how your personal values align with theirs.
How to prepare for a job interview at team.blue
✨Understand the Company Culture
Before your interview, take some time to research team.blue's values and culture. They emphasise diversity, inclusion, and collaboration, so be prepared to discuss how you align with these principles in your previous experiences.
✨Showcase Your Technical Skills
As a Technical Support Advisor, you'll need to demonstrate your knowledge of server hardware troubleshooting, networking, and software configuration. Be ready to provide specific examples of how you've successfully resolved technical issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle various customer scenarios, especially those involving troubleshooting and communication with both customers and internal teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. This shows your genuine interest in the role and helps you understand more about the team dynamics and expectations at team.blue.
