Overview
As a Systems and Escalations Engineer, you will provide advanced 3rd line support for hosting customers and internal teams. You will deploy new services, manage systems, and mentor other staff in a fast-paced, customer-focused environment. You will collaborate with vendors and take ownership of complex escalations to ensure service reliability. The role blends hands-on system administration with escalation handling to support growth across Catalyst2, GURU Cloud and UKDedicated. This remote-friendly and training-supported position offers exposure to a broad hosting stack within a supportive, performance-driven culture.
Pay / Benefits
- enhanced holiday scheme
- birthday bonus
Responsibilities
- Provide escalated 3rd line support to customers primarily via email/ticketing, with phone as needed
- Assist internal 1st & 2nd line teams with technical escalations
- Deploy new customer services
- System administration, ongoing management and upgrades, liaising with vendors
Key requirements
- Minimum 2 years hosting experience with cPanel/WHM and Linux CLI
- Strong WordPress and CMS/Ecommerce knowledge
- Understanding of internet protocols and security-minded, process-driven mindset
- Excellent troubleshooting skills
- Technical qualifications and/or degree-level education
- excellent spoken and written English communication
- customer service orientation with commercial awareness
- inquisitive, positive mindset and problem-solving under pressure
- cPanel
- WHM
- Plesk (advantageous)
System & Escalation Engineer in Reading employer: team.blue
At team.blue, we pride ourselves on being an exceptional employer, fostering a diverse and inclusive culture that values respect and collaboration. Our relaxed atmosphere, coupled with motivational leadership and generous employee perks like an enhanced holiday scheme and birthday bonus, ensures that every team member can thrive and grow. Located in Reading, UK, our commitment to sustainability and community impact makes working here not just a job, but a meaningful experience.
