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For Companies At a Glance
- Tasks: Lead AI initiatives to transform customer experience and enhance engagement.
- Company: A leading digital enabler in Greater London with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by driving strategic AI programmes in customer care.
- Qualifications: Extensive programme management experience and strong knowledge of customer care.
- Other info: Join a dynamic team dedicated to enhancing operational efficiency through AI.
The predicted salary is between 43200 - 72000 £ per year.
A leading digital enabler in Greater London is seeking a Customer Care AI Programme Manager to transform its customer experience through strategic AI implementation. You will drive the Customer Care AI Programme, consolidate AI activities, and manage stakeholder communication.
The ideal candidate will have:
- Extensive programme management experience
- Strong knowledge of customer care
- A strategic mindset
This role offers an opportunity to lead impactful AI initiatives that enhance customer engagement and operational efficiency.
AI Customer Care Programme Lead - Delivery & Scale in London employer: Team Blue
Contact Detail:
Team Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Customer Care Programme Lead - Delivery & Scale in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its AI initiatives. Show them you’re not just another candidate; demonstrate your passion for transforming customer experiences with AI.
✨Tip Number 3
Practice your pitch! Be ready to explain how your programme management experience aligns with their needs. Highlight specific examples of how you've driven successful projects in customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AI Customer Care Programme Lead - Delivery & Scale in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the AI Customer Care Programme Lead role. Highlight your programme management experience and any relevant customer care knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming customer experiences through AI. Share specific examples of how you've driven similar initiatives in the past.
Showcase Your Strategic Mindset: In both your CV and cover letter, demonstrate your strategic thinking. We want to see how you approach problem-solving and decision-making, especially in the context of AI implementation and stakeholder communication.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Team Blue
✨Know Your AI Inside Out
Make sure you brush up on the latest trends and technologies in AI, especially as they relate to customer care. Be ready to discuss how you've implemented AI solutions in previous roles and how they improved customer engagement.
✨Showcase Your Programme Management Skills
Prepare specific examples of your programme management experience. Think about challenges you've faced, how you overcame them, and the impact of your decisions. This will demonstrate your strategic mindset and ability to drive projects forward.
✨Stakeholder Communication is Key
Since this role involves managing stakeholder communication, be prepared to discuss your approach to engaging with different stakeholders. Share examples of how you've successfully navigated complex communications in past projects.
✨Align with Their Vision
Research the company’s current AI initiatives and customer care strategies. During the interview, align your experiences and ideas with their vision to show that you're not just a fit for the role, but also passionate about their mission.
