At a Glance
- Tasks: Provide top-notch technical support and manage systems for our customers.
- Company: Join a dynamic tech team with brands like Catalyst2 and GURU Cloud.
- Benefits: Remote work options, competitive pay, and comprehensive training provided.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a fast-paced environment where your tech skills make a real difference.
- Qualifications: Experience in hosting, strong troubleshooting skills, and knowledge of web technologies.
The predicted salary is between 35000 - 45000 £ per year.
We’re seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting. This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members.
Location for this role is either completely remote (UK-based only) or working hybrid from our Worcester, Reading or Hemel Hempstead offices.
Key Responsibilities- Providing escalated in-depth support to our customers using email/ticketing, live chat and telephone.
- Supporting our internal teams with technical escalations and liaising with vendors.
- Deploying new customer services.
- System administration, ongoing management and upgrades.
- Multi-year strong hosting experience, especially covering cPanel, WHM, Plesk and Windows Server.
- Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
- Thorough understanding of key internet protocols and technologies.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Understanding around programming languages; PHP, Python and shell scripting.
- Strong troubleshooting skills.
- Knowledge of computer hardware diagnostics (Dell servers being an advantage).
- Excellent spoken and written English communications.
- Customer service driven with a desire to help others, backed by commercial awareness.
- An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
- Ownership of delivering solutions and resolving multiple issues at pace.
- Adaptable, flexible and quick thinker with attention to detail.
- Strong organisational skills, able to manage workloads and schedules.
- Saltstack, Ansible or other configuration management/orchestration tools.
- Experience of: Windows IIS, Magento, VLANs/networking and Firewalls.
- Coding experience in any language, PHP or Python preferred.
- Technical qualifications and/or degree-level education.
Our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-3.30pm and 2.30pm-10.30pm Monday through Friday. Participation in a paid on-call rota is required.
TrainingYou will be given complete training and support.
Right to workAt any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.
Systems & Escalation Engineer employer: team.blue UK
Join a dynamic and innovative team as a Systems and Escalation Engineer, where your passion for technology will be nurtured in a supportive work culture that values collaboration and growth. With the flexibility of remote or hybrid working options from our Worcester, Reading, or Hemel Hempstead offices, you will benefit from comprehensive training, opportunities for professional development, and a commitment to employee well-being. Our fast-paced environment encourages problem-solving and creativity, making it an ideal place for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Escalation Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub profile showcasing your projects and technical expertise. This is a great way to demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to systems engineering. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Systems & Escalation Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the field, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with hosting, cPanel, WHM, and any other relevant skills. We want to see how you fit into our team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at team.blue UK
✨Know Your Tech Inside Out
Make sure you brush up on your hosting experience, especially with cPanel, WHM, and Plesk. Be ready to discuss your technical knowledge of WordPress and other CMS platforms, as well as your understanding of internet protocols. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about situations where you had to troubleshoot under pressure or resolve escalated issues. This will demonstrate your ability to think on your feet and your customer service mindset.
✨Be Ready for Technical Questions
Expect some in-depth technical questions during the interview. Brush up on programming languages like PHP and Python, and be prepared to discuss any experience you have with configuration management tools like Saltstack or Ansible. Showing that you can apply a process-driven and security-focused mindset will set you apart.
✨Demonstrate Your Communication Skills
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly and concisely. Highlight your customer service experience and your ability to communicate complex technical information in an understandable way. Good communication is key in this fast-paced environment!
