At a Glance
- Tasks: Provide top-notch technical support and troubleshoot network issues for customers.
- Company: Join team.blue, a leading digital enabler with a diverse and inclusive culture.
- Benefits: Enjoy enhanced holidays, birthday bonuses, and a relaxed work atmosphere.
- Other info: Receive comprehensive training and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by helping customers succeed online with innovative solutions.
- Qualifications: Experience in data centres, strong communication skills, and a passion for tech.
The predicted salary is between 22950 - 28050 £ per year.
Company overview: team.blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. We are the leading digital enabler for companies and entrepreneurs, serving over 3.3 million customers in Europe and the UK, with more than 3,000 experts to support them.
“Come as you are” - Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Sustainability - At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Why choose team.blue Internet Services UK Limited? We want every member of our team to achieve more than they thought possible so that we can keep supporting our customers to succeed. We do this with:
- A diverse and inclusive culture
- A relaxed, collaborative atmosphere
- Motivational, coach-style leadership
- Employee perks, including an enhanced holiday scheme and a birthday bonus.
What we do - We make succeeding online as easy as it can be for our customers. We:
- Provide 5-star rated web hosting services
- Keep our products accessible and industry-leading
- Offer a diverse range of products to allow customers to grow
- Are customer-obsessed, offering multi-channel exceptional support
Our values - The five characteristics that drive our behaviours and the heart of our business culture:
- We put our customers at the heart of everything we do.
- We’re stronger together, and we trust each other to do the right thing.
- We tell it like it is, and keep doors and minds open.
- We treat each other with respect and regard.
- We’re always thinking ’what’s next?’
Job Description: We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As a Technical Support Advisor, you will be leading all customer and service provider interactions, via phone, email, and internal query system (ticket system), and face-to-face. You will be responsible for escalating tickets to supervisors, management, and the network team when required.
You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompanying vendors/customers to the appropriate data floor and providing direct assistance. You will act as the middle person to exchange communications between our customers and the Network Team, thus facilitating information gathering for troubleshooting to resolve network-related issues.
Key responsibilities:
- Interact with customers via email, phone, ticket system, and face-to-face
- Work with 3rd party service providers to process and analyse customer issues to resolution.
- Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
- Software Configuration (Operating System Installation, updates, Control Panels, SQL Server)
- Manual Handling of Hardware (Servers, routers, switches, etc.)
Skills & Experience:
- Data Centre Experience
- Clear written and verbal skills
- Help desk or technical support
- Ability to learn and retain
- Cabling and Network wiring
- Excellent communicator
- Understanding of DNS
- Co-ordinates and prioritises work
Key Competencies:
- Analytical skills to troubleshoot
- Self-motivation
- Team working
- Prioritise tasks
- Attention to detail
- Excellent time management
- Provide excellent customer service
- Commendable communication
Technical Competencies:
- Hardware troubleshooting methodologies
- Network troubleshooting
- RAID knowledge/setup
- UNIX/Linux/ Windows concepts and use
Working hours: You will normally be working in a shift pattern. 4 days early shift from 7 AM to 7 PM, followed by 4 days off, then late shifts from 7 PM to 7 AM, followed by 4 days off. Each working shift of 4 days will be followed by 4 days off. You will be given complete training and support from our offices in Reading. Your training will last up to 3 months, due to the nature of working hours.
Technical Support Advisor in Reading employer: team.blue UK
At team.blue, we pride ourselves on being an exceptional employer, fostering a diverse and inclusive culture that values respect and collaboration. Our relaxed atmosphere, coupled with motivational leadership and generous employee perks like an enhanced holiday scheme and birthday bonuses, ensures that every team member can thrive and grow. Located in Reading, UK, our commitment to sustainability and community impact makes working here not just a job, but a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at team.blue UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like team.blue UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to team.blue UK:Your cover letter is your chance to shine! Tell us why you want to work at team.blue UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at team.blue UK!
How to prepare for a job interview at team.blue UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
