At a Glance
- Tasks: Provide top-notch technical support and manage systems for our customers.
- Company: Join a dynamic tech team with brands like Catalyst2 and GURU Cloud.
- Benefits: Remote work options, competitive salary, and comprehensive training provided.
- Other info: Flexible shifts with opportunities for career growth and development.
- Why this job: Be part of a fast-paced environment where your tech skills make a real difference.
- Qualifications: Experience in hosting, strong troubleshooting skills, and knowledge of web technologies.
The predicted salary is between 35000 - 45000 £ per year.
We’re seeking a Systems and Escalations Engineer to join our UK technical team under group brands that include Catalyst2, GURU Cloud and UKDedicated - someone who brings passion for tech and experience in hosting. This is a fast-paced and varied technical hands-on role involving escalated internal and customer support matters, provisioning new services, managing systems and mentoring other support teams members. Location for this role is either completely remote (UK-based only) or working hybrid from our Worcester, Reading or Hemel Hempstead offices.
Key Responsibilities
- Providing escalated in-depth support to our customers using email/ticketing, live chat and telephone.
- Supporting our internal teams with technical escalations and liaising with vendors.
- Deploying new customer services.
- System administration, ongoing management and upgrades.
Required Skills & Experience
- Multi-year strong hosting experience, especially covering cPanel, WHM, Plesk and Windows Server.
- Excellent technical knowledge of WordPress and other CMS/Ecommerce web apps.
- Thorough understanding of key internet protocols and technologies.
- Able to demonstrate and apply a process-driven and security-focused mindset.
- Understanding around programming languages; PHP, Python and shell scripting.
- Strong troubleshooting skills.
- Knowledge of computer hardware diagnostics (Dell servers being an advantage).
Key Competencies
- Excellent spoken and written English communications.
- Customer service driven with a desire to help others, backed by commercial awareness.
- An inquisitive and positive mindset with strong motivation and ability to problem solve under pressure.
- Ownership of delivering solutions and resolving multiple issues at pace.
- Adaptable, flexible and quick thinker with attention to detail.
- Strong organisational skills, able to manage workloads and schedules.
The following would be advantageous
- Saltstack, Ansible or other configuration management/orchestration tools.
- Experience of: Windows IIS, Magento, VLANs/networking and Firewalls.
- Coding experience in any language, PHP or Python preferred.
- Technical qualifications and/or degree-level education.
Working hours
Our operations are 24x7 and this role is shift-based, working alternating weekly shifts of 7.30am-3.30pm and 2.30pm-10.30pm Monday through Friday. Participation in a paid on-call rota is required.
Training
You will be given complete training and support.
Right to work
At any stage please be prepared to provide proof of eligibility to work in the UK. Unfortunately, we are unable to support relocation packages or sponsorship visa.
Systems & Escalation Engineer in Hemel Hempstead employer: team.blue UK
Join a dynamic and innovative team as a Systems and Escalation Engineer, where your passion for technology will be nurtured in a supportive work culture that values collaboration and continuous learning. With the flexibility of remote or hybrid working options from our Worcester, Reading, or Hemel Hempstead offices, you will enjoy a balanced work-life environment while having access to comprehensive training and growth opportunities. Our commitment to employee development and a customer-centric approach makes us an exceptional employer for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Escalation Engineer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to hosting and system administration. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to systems and escalations. Practice explaining your thought process clearly, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Systems & Escalation Engineer in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about the field, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with hosting, cPanel, WHM, and any other relevant skills. This shows us you’ve done your homework and understand what we’re looking for.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at team.blue UK
✨Know Your Tech Inside Out
Make sure you brush up on your hosting experience, especially with cPanel, WHM, Plesk, and Windows Server. Be ready to discuss your technical knowledge of WordPress and other CMS/Ecommerce web apps, as well as key internet protocols. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about situations where you had to troubleshoot under pressure or resolve escalated issues quickly. This will demonstrate your ability to think on your feet and deliver solutions efficiently.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's through email, live chat, or phone, being able to convey complex technical information in a straightforward manner will set you apart. Don't forget to showcase your customer service mindset!
✨Be Ready to Discuss Your Adaptability
This role requires flexibility and quick thinking, so be prepared to talk about times when you've had to adapt to changing circumstances. Highlight your organisational skills and how you manage workloads effectively, especially in a fast-paced environment. This will show that you can thrive in their dynamic setting.
