team.blue Global in Worcester, England, United Kingdom, is seeking a Business/Technical Analyst for the Digital Channels team to define requirements and customer journeys for AI-powered email and chat across brands. You will translate business needs into clear channel requirements, conversation flows and processes that ensure digital interactions are accurate and on-brand.
In this hybrid role, you will map journeys, define routing logic with AI and human agents, and work with product, AI and
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AI Channels Analyst – Digital Customer Care in Worcester employer: team.blue Global
At team.blue, we pride ourselves on being a leading digital enablement provider in Europe, offering an inclusive and dynamic work environment that fosters growth and innovation. As a Marketing Operations Team Lead, you'll have the opportunity to shape a cutting-edge marketing model while working with a diverse team across 60+ brands, all supported by robust tools and a commitment to sustainability. Our culture values respect and collaboration, ensuring that every employee feels valued and empowered to make a meaningful impact.
