At a Glance
- Tasks: Lead change management and communications for AI-powered customer care across multiple brands.
- Company: Join team.blue, a dynamic ecosystem of 60+ successful tech brands in Europe.
- Benefits: Hybrid work model, competitive salary, and a commitment to diversity and inclusion.
- Other info: Be part of a supportive culture that values respect and collaboration.
- Why this job: Make a real impact by driving innovation and helping teams embrace new technology.
- Qualifications: 2+ years in change management and communications, with a passion for technology.
The predicted salary is between 45000 - 55000 £ per year.
Company team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services. team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
We are looking for a Change & Communications Manager to drive the adoption of AI-powered customer care across our brands. You will lead the change management, communications and enablement activities that help teams understand, trust and adopt new ways of working. This is a hands-on role, with a strong focus on change management and adoption, complemented by communications and training. You will work across different brands, balancing a common approach with their specific needs.
Responsibilities
- Change Management & Adoption
- Develop and execute the change management approach for the AI Customer Care programme
- Assess change impacts, stakeholder needs and readiness across brands and teams
- Develop scalable adoption and enablement approaches while adapting to local needs
- Identify resistance and adoption barriers and develop actions to address them
- Create training and enablement materials and support teams through the transition
- Gather feedback and continuously adapt the change approach based on what is happening on the ground
- Communications & Stakeholder Engagement
- Own stakeholder communications and messaging throughout the programme
- Create clear communication, training materials, FAQs and programme updates for different audiences
- Adapt communication for senior leaders, managers and frontline teams
- Build feedback channels, surface concerns and help stakeholders understand the impact and benefits of AI-powered customer care
- Work closely with brand teams to ensure communications are relevant while remaining aligned with the overall programme
Requirements
- 2+ years of demonstrable experience in change management and communications, with a strong focus on managing and enabling change
- Proven experience personally delivering change activities, including change planning, stakeholder engagement, communications, training or adoption
- Experience delivering change in a technology, digital or transformation environment and a strong interest in technology
- Ability to independently develop change frameworks, approaches and materials in a new or evolving environment
- Excellent communication and stakeholder management skills, with the ability to engage different audiences and challenge constructively
- Empathetic and confident, with the ability to understand concerns around change while keeping stakeholders aligned with programme objectives
- Hands-on, proactive and organised, with the ability to work independently
- Located near one of our European offices, as this is a hybrid role
Nice to have
- Change certification (e.g., Prosci / ADKAR)
- Experience with AI adoption or contact centre transformation
- Multi-brand / multi-market communications experience
Right to Work
At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.
ESG
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact?
“Come as you are”
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.
Change & Communications Manager in London employer: team.blue Global
At team.blue, we pride ourselves on being a leading digital enablement provider in Europe, offering an inclusive and dynamic work environment that fosters growth and innovation. As a Marketing Operations Team Lead, you'll have the opportunity to shape a cutting-edge marketing model while working with a diverse team across 60+ brands, all supported by robust tools and a commitment to sustainability. Our culture values respect and collaboration, ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Change & Communications Manager in London
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We think you need these skills to ace Change & Communications Manager in London
Some tips for your application 🫡
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