Trust Primary Lead ICT Technician

Overview

The Trust Primary Lead ICT Technician will act as the lead ICT support contact for all Trust Primary Schools. The postholder will be responsible for managing ICT support operations, ensuring high-quality, reliable ICT provision across all primary schools, and acting as the primary point of contact for Headteachers, senior leaders and other stakeholders. This role also contributes to the strategic development of ICT across the Trust in collaboration with the Trust ICT Manager and Central ICT Team.

Key Roles

• Lead the planning, delivery, and management of ICT support and infrastructure across Trust primary schools.
• Oversee day-to-day ICT operations, including ticket/helpdesk management, troubleshooting, and resolution of ICT issues.
• Communicate effectively with primary school headteachers, senior leaders, and stakeholders to ensure ICT provision meets operational and educational needs.
• Manage, maintain, and develop school ICT infrastructure, including servers, networks, wireless systems, telephony, and backup solutions.
• Lead on ICT projects, upgrades, migrations, and system implementations across primary schools in collaboration with the Trust ICT Manager.
• Maintain oversight of ICT asset management, including hardware and software inventory.
• Provide training, guidance, and development opportunities for school staff to enhance ICT competence and effective use of systems.
• Conduct continuous reviews of ICT provision within primary schools and make recommendations for improvement, efficiency, and innovation.
• Contribute to the strategic development of ICT across the Trust, working closely with the Trust ICT Manager and central team.
• Ensure ICT systems are secure, resilient, and aligned with the Trust’s cyber security framework.
• Work as an integral part of the Trust ICT Support Team by assisting at Hungerhill School and other sites when required.

Main Duties

ICT Support & Helpdesk

• Act as the first point of contact for ICT issues at primary schools.
• Lead on all technical support issues across all primary schools.
• Lead the day to day running of the ICT infrastructure and ICT Support requirements at all primary schools.
• Manage and prioritise ICT support requests across primary schools via the helpdesk system.
• Ensure timely resolution of issues, escalation when appropriate, and clear communication with staff and stakeholders.
• Lead regular “ticket review” meetings to ensure effective tracking and closure of support requests.
• Provide both on-site and remote support, adapting flexibly to school requirements.
• Ensure that service delivery standards are consistently met or exceeded across all primary schools.
• To ensure the delivery of technical support to all users across the Trust meets expected service quality.

Infrastructure and Systems

• Install, configure, and maintain ICT hardware and software across schools.
• Manage user accounts and security permissions within Microsoft 365 and school systems.
• Administer key ICT infrastructure including, servers, network equipment, backup solutions, wireless, and telephony systems.
• Provide support on critical school systems (safeguarding, behaviour, MIS, etc).
• Support and enforce ICT security measures including antivirus, patching, and monitoring in line with Trust’s cyber security framework.
• Promote safe and responsible use of ICT, ensuring compliance with safeguarding, data protection and acceptable use policies.
• Maintain ICT asset management database accuracy.
• Ensure compatibility and optimal performance of network software.
• Management of the provision and deployment of systems including Windows, MacOS, and Apple iOS.

Leadership and Development

• Lead and deliver ICT projects, ensuring effective planning, execution, and stakeholder engagement.
• Provide training and guidance for staff on the effective use of ICT systems.
• Identify and implement opportunities to improve ICT provision and future-proof infrastructure.
• Contribute to Trust-wide ICT strategy and policy developments in collaboration with the central ICT team.

Wider Responsibilities

• Adhere to all Health and Safety procedures, particularly when handling electrical and ICT equipment.
• Maintain up-to-date knowledge of Child Protection and safeguarding procedures.
• Provide occasional support outside of normal working hours for essential Trust or school needs (e.g. projects, upgrades, or events).
• Engage in professional development and training in line with role requirements and personal career progression.

These duties and responsibilities should be regarded as neither exhaustive nor exclusive, as the postholder may be required to undertake other reasonably determined duties and responsibilities commensurate with the grading of the post, without changing the general character of the post. Dependant on need, you may be deployed across the Trust.

What the school offers its staff

BENEFITS – We offer a comprehensive benefits package featuring a substantial government pension scheme for everyone. You will be joining a trust which provides a generous annual leave allocation, eye tests in line with DSE (Display Screen Equipment) regulations, and support its employees with professional development through CPD, apprenticeships and professional reviews.

Brighter Futures Learning Partnership is an ambitious trust with high expectations for all our students. Our aspirational and caring approach within and beyond the classroom, contributes towards making our trust a special for both staff and students.

Thank you for considering joining our trust. We are privileged to be the CEOs of the Brighter Futures Learning Partnership Trust (BFLPT) and to be working with like‑minded headteachers, leaders, staff and board members who understand how important education is to life chances and social mobility. The BFLPT Board is determined to see a high‑performing multi‑academy Trust which delivers exceptional and enriching learning experiences for all its children, young people and staff. We believe that by working collaboratively, we will create an educational platform on which to build the strong foundations needed for educational success.

There could not be a better time to join our Trust, which includes a diverse and successful range of schools; four Doncaster primary schools, an infant school, an 11-16 secondary school (Hungerhill) and Doncaster University Technical College. Hungerhill School benefitted from being a Teaching and National Support school for many years; its legacy of strong collaboration is still recognised today both locally and nationally with strong student outcomes above national averages. Doncaster UTC opened in 2020 in a state-of-the-art building which supports the strong employer led curriculum designed to create the engineers and technologists of the future. The school has already won several national and local awards and is recognised by Baker Dearing Trust as being one of its flagship schools. More recently we have been awarded a second Free School Bid and the Trust will open a second Doncaster UTC specialising in Green Technologies and Health Care Sciences. We are excited about the future and the many expanding professional development opportunities for our staff.

In September 2021 we implemented a new Primary Knowledge Curriculum in all primary and infant schools and all our schools are heavily invested in the development of a mathematics mastery curriculum and lead on a number of projects supported by the South Yorkshire Maths Hubs.

We are extremely proud that our Ofsted reports have acknowledged that all our schools are good or better. The reports demonstrate that our schools are delivering better student/pupil outcomes by working together, sharing leadership and teacher knowledge and resources. All of this, of course, could not be achieved without our strong body of exceptionally hard-working and committed support staff. This has been testament to the strong investment in staff and pupils; our standards are high, but we take the investment in our staff very seriously.

We are also part of a network of national schools who are reshaping their curriculum, drawing on research and cognitive based science which will ensure all our children make accelerated progress. We employ a number of Ofsted trained consultants across the Trust who are supporting our subject leaders to design and shape the best learning experiences for our young people and in doing so, we are providing very bespoke support and training for teaching staff who want to invest in themselves. We are very proud of our story so far.

Our robust teacher development programmes and associate staff performance management systems allow for internal recognition and support to help encourage colleagues to thrive and develop within role. We are also very clear about reasonable, professional expectations, so that colleagues understand what is required of them, and are confident in their ability to deliver.

We also have many associate staff who are being supported to develop themselves through additional professional courses as we believe this is the hallmark of an outstanding Trust.

The successful candidate will be based at Hungerhill School but may be required to work elsewhere within the Trust, as may reasonably be required by the Headteacher/Principal, CEO for the discharge of their duties.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.