MAT IT Technician

What skills and experience we\’re looking for

Main duties

The IT Technician will be responsible for general maintenance of defined computer equipment and for resolving technical problems, as well as undertaking tasks that promote ICT use across the Warriner Multi Academy Trust.

The work schedule includes the following main tasks across the MAT, covering ICT equipment used throughout:

1. Use of the IT Service Desk to resolve support incidents in line with service level agreements.
2. Support the Trust in all aspects of IT service provision via helpdesk, email, telephone, and in-person responses.
3. Utilize Windows Server services such as Active Directory and Microsoft Deployment Toolkit.
4. Manage users and devices using cloud platforms like Microsoft 365.
5. Diagnose and repair IT hardware faults and arrange warranty repairs.
6. Participate in new IT projects, innovations, and equipment refreshes.
7. Create, maintain, and disseminate help documentation for departments and end-users.
8. Provide support outside normal hours for school events like parents’ evenings.
9. Monitor and maintain stock of consumables.
10. Track and update asset information.
11. Use initiative to resolve issues and manage time effectively.

Personal Qualities

• Ability to work on own initiative.
• Practical problem-solving skills.
• Ability to work with everyone from students to senior management.
• Awareness of varying levels of end-user IT skills.
• Knowledge of new developments in software and hardware.

Additional Duties

• Train staff in the use of general-purpose and office software where appropriate.
• Support ICT development within MAT schools.
• Report any damage or malicious activity.
• Document repair and upgrade procedures.
• Take responsibility for health and safety within your department.
• Contribute to policy development regarding quality standards and strategic planning.
• Log IT visits to primary schools within the MAT.

Legal Duties

• Take reasonable care for your own health and safety and that of others.
• Cooperate with your employer on health and safety.
• Use work items provided, including PPE, correctly.
• Do not interfere with or misuse health and safety equipment.

What the school offers its staff

We offer:

• A school with a clear moral purpose and drive for excellence for all students.
• Opportunities for career progression and development.
• A staff well-being package including confidential Employee Assistance Programme, face-to-face counselling, stress management, 24/7 GP access, physiotherapy, menopause and men’s mental health support, bereavement support, nurse support, maternity and paternity support, and financial wellbeing support.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff, volunteers, and trustees are expected to share this commitment. Our recruitment process adheres to \’Keeping Children Safe in Education\’ guidance. Employment offers are subject to checks including DBS, medical, social media, right to work, references, and suitability assessments. You must disclose any unspent convictions or cautions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

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