At a Glance
- Tasks: Support software migrations and ensure smooth transitions for our education clients.
- Company: Leading provider of education support services with a strong reputation.
- Benefits: 28 days holiday, health cash plan, free life insurance, and flexible benefits.
- Other info: Flexible working with opportunities for learning and community volunteering.
- Why this job: Join a dynamic team and make a real impact in the education sector.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
School Business Services (SBS) is one of the UK's leading providers of education support services and budgeting software. Our portfolio includes a comprehensive suite of Finance, MIS, and ICT solutions designed specifically for the education sector. We pride ourselves on delivering high-quality services through a knowledgeable and experienced team, with a strong reputation across schools and multi-academy trusts nationwide.
About the Role
We’re looking for a Software Support Specialist to join our team on a 9‑month fixed‑term contract, supporting the transition from our legacy system (SBS Budgets) to our new platform (SBS Financial Planner). This is an exciting opportunity to be part of a dynamic, fast‑paced environment, working within a collaborative and forward‑thinking team. You’ll play a key role in ensuring smooth, accurate, and timely migrations for our customers.
- Complete system migrations accurately within agreed timelines
- Undertake training to develop expertise in our migration processes and products
- Perform quality assurance checks on data during and after migration
- Communicate professionally with customers and internal stakeholders
- Identify opportunities to improve processes and system efficiencies
- Escalate complex or high‑risk migrations to the Product Owner
- Maintain and update internal systems and records
- Support general administrative tasks
This is a full‑time role (37.5 hours per week) for a fixed term of 9 months.
About You
- Experience in a customer service environment, ideally involving systems or data
- Strong problem‑solving skills with a flexible and resilient approach
- Ability to work quickly and accurately under pressure
- A customer‑first mindset with a commitment to delivering excellent service
- Excellent verbal and written communication skills, confident engaging at all levels
- Proficiency in Microsoft Office products
- A proactive attitude and willingness to learn new systems and processes quickly
- High levels of professionalism and attention to detail
Note: this role will involve 1–2 days per week working from our offices in Poole, Dorset.
Our Benefits
- 28 days holiday plus an extra day for each year you stay with us, up to a maximum of 33 days, plus bank holidays
- Health Cash Plan after probation, including access to a private GP
- Free life insurance from day 1 covering up to 4x your salary
- Pension contributions after 3 months
- Flexible benefits after probation (e.g., extra holiday, dental, health plan top‑up, bikes, gym membership, electric car, etc.)
- Learning and development opportunities
- Volunteer days – 3 paid volunteer days a year, with 2 dedicated to education
By joining us, you will become part of a community dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship for visa applicants.
Software Support Specialist (9-Month FTC) in Poole employer: Teaching Personnel
At School Business Services, we are committed to fostering a supportive and inclusive work environment where our employees can thrive. As a Software Support Specialist, you will benefit from a generous holiday allowance, health cash plans, and opportunities for professional development, all while working in the picturesque setting of Poole, Dorset. Join us in making a meaningful impact in the education sector, where your contributions are valued and your growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Specialist (9-Month FTC) in Poole
✨Tip Number 1
Get to know the company! Research School Business Services and understand their mission, values, and the products they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills and how you can contribute to the migration process at SBS.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind as they make their decision.
We think you need these skills to ace Software Support Specialist (9-Month FTC) in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Software Support Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves engaging with customers and stakeholders, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and professional language in your application to reflect this quality.
Highlight Problem-Solving Abilities:We’re looking for someone with strong problem-solving skills. In your application, share examples of how you've tackled challenges in previous roles, especially in a customer service or data environment. This will show us you're ready for the fast-paced nature of our work!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Teaching Personnel
✨Know Your Stuff
Before the interview, make sure you understand the basics of the SBS Financial Planner and the migration process. Familiarise yourself with the key features and benefits of the software, as well as any common issues users might face. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Think of specific examples where you've successfully resolved issues or improved processes. Highlight your problem-solving skills and how you maintain a customer-first mindset, even under pressure.
✨Practice Your Communication
Excellent verbal and written communication skills are crucial for this position. Before the interview, practice explaining complex concepts in simple terms. You might even want to role-play with a friend, simulating a scenario where you have to explain the migration process to a customer who’s not tech-savvy.
✨Be Ready to Learn
This role requires a proactive attitude and a willingness to learn new systems quickly. Be prepared to discuss how you've adapted to new technologies or processes in the past. Share examples that demonstrate your flexibility and resilience, especially in fast-paced environments.
