Business Director - Supply Bank in London

Supporting Education Group is the UK's leading education services platform, providing the expertise, technology and resources that help schools, trusts and education organisations meet their biggest workforce challenges. Our Recruitment & Supply practice plays a crucial role in this mission by ensuring schools have timely access to high‑quality educators, from urgent supply cover to long‑term and permanent staff.

You’re a commercially driven and highly hands‑on leader who thrives on building, improving and scaling operations. You enjoy rolling your sleeves up and getting close to the detail while also maintaining a strategic view of growth opportunities and long‑term success. You’re someone who naturally builds strong relationships, influences stakeholders and creates momentum across teams. You understand that success comes from balancing commercial performance with exceptional service delivery, and you’re passionate about driving both. You’re comfortable operating in a fast‑paced environment where priorities can shift quickly, and you bring energy, resilience and a solutions‑focused mindset to every challenge. Most importantly, you’re motivated by creating impact and leading from the front.

What You'll Be Doing

• Take ownership of the SupplyBank product/team, driving national delivery performance, growth and operational excellence.
• Lead from the front with a hands‑on approach, embedding yourself within operations to understand challenges and opportunities.
• Own operational relationships with key MAT clients (senior stakeholders).
• Develop and execute growth strategies that strengthen and scale the SupplyBank offering across MAT's and school groups.
• Build, manage and nurture strong relationships with internal stakeholders, MAT's, education partners and external networks.
• Identify opportunities to improve efficiency, processes and overall customer experience.
• Use data, market insights and performance metrics to drive decision‑making and continuous improvement.
• Ensure high standards of delivery, service, governance and compliance are consistently achieved.
• Support, coach and develop teams to create a high‑performing culture focused on accountability and results.
• Drive commercial growth opportunities while ensuring operational effectiveness and sustainable success.
• Partner with product and technology systems teams to get the most from our platforms and drive future innovations and improvements.
• Work as part of the wider Recruitment and Supply leadership team to align on overall practice strategy and collaborate cohesively as a unit to optimise client service delivery.

What You Bring

• Significant experience within an operational leadership role, ideally within MSP, recruitment, workforce solutions, education staffing or a similar service‑led environment.
• Proven experience driving commercial growth while remaining operationally involved and hands‑on.
• Strong stakeholder management skills with the ability to build credibility and influence at all levels.
• Experience leading teams and creating a high-performance culture.
• Excellent analytical and problem‑solving skills with confidence using data to inform decisions.
• A track record of improving processes and implementing operational efficiencies.
• Strong communication and relationship‑building abilities.
• The ability to balance strategic thinking with execution and delivery.
• A proactive mindset with the drive, ambition and accountability to make things happen.

28 days' holiday + bank holidays plus an extra day for every year you stay (up to 33) and option to buy up to 5 more days (all pro‑rata for part time roles). Enhanced paid family leave (after probation pass) to help new parents and long‑term carers. Medical cash plan (after probation pass) making contributions towards everyday health costs such as dental, optical and prescriptions. Life insurance from day one (up to 4x salary) PLUS free wellbeing support with access to 24/7 GP, counselling, medical second opinions, physiotherapy and lifestyle coaching. Pension contributions from both of us (after 3 months). Discounts access to different options to help your money go further. Flexible benefits you choose such as extra holiday, healthcare, bikes, gym, electric cars & Give As You Earn (after probation pass). Learn & grow with us we invest in your development with ongoing learning, training and career growth opportunities. Volunteer days 3 paid volunteer days each year, with two dedicated to education. Performance based bonus and an opportunity to participate in an EBT share scheme.