At a Glance
- Tasks: Support customers with savings and mortgage queries while providing top-notch service.
- Company: Join a dynamic team at a leading financial services society.
- Benefits: Full-time hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a focus on learning and adapting.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and analytical skills.
The predicted salary is between 25000 - 30000 € per year.
Full Time - 35 hours per week (Monday - Friday, 9:00am-5:00pm)
About the role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will provide telephone and administration support to the Society’s new and existing savings and mortgage customers. You will speak to savings customers, to help them service new or existing accounts, as well as handling general mortgage enquiries. You will also provide accurate and sometimes technical administration.
Responsibilities
- Process all department transactions efficiently, accurately and within agreed service levels
- Adhere to the Society’s procedures in all areas of the role
- Provide support to customers using the Society’s online functionality
- Recognise and action opportunities for the Society
- Produce reports and management information as and when requested
- Be aware of any risks to the Society at all times and act within the Society’s reporting guidelines
- Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly
- Be responsible for managing own daily workload and tasks
- Be able to multitask and meet department service levels
- Deal with telephone and face to face enquiries received within the department promptly, ensuring that a high standard of customer service is provided
- Be able to document existing processes, as well as define and document process improvements
- Assist with system testing when required
- You must act to deliver good outcomes for retail customers
About you
We're looking for someone with:
- Proven experience in a customer service role within financial services is preferred
- Strong administration and data entry skills with a keen eye for detail
- Excellent proven telephone communication skills with the ability to articulate information clearly and effectively
- Strong analytical skills to assess situations and provide appropriate solutions
- A positive attitude with a willingness to learn and adapt in a fast-paced environment
- It would be an advantage to have experience of working on change initiatives, to streamline and / or automate processes
To apply for this role please send your CV and a covering letter (a maximum of one page in length please) to jobs@teachersbs.co.uk. The covering letter should summarise the experience and skills you have which would be an asset to this role and why you believe you should be shortlisted for this position.
Customer Services Associate employer: Teachers BS
Join a supportive and innovative team at our Society, where we prioritise employee development and a positive work culture. As a Customer Services Associate, you will benefit from a structured work schedule, opportunities for professional growth, and a collaborative environment that values your contributions. Located in a vibrant area, we offer a unique chance to make a meaningful impact while enjoying a fulfilling career in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone communication, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a customer’s frown upside down. This will demonstrate your ability to handle enquiries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our dynamic team.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Associate role. Highlight your experience in customer service, especially within financial services, and showcase your strong administration skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it to one page and summarise your relevant experience and skills. Let us know why you’re the perfect fit for this role and how you can contribute to our team. Remember, enthusiasm goes a long way!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent telephone communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before sending it off!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy! Just follow the instructions and submit your CV and cover letter to jobs@teachersbs.co.uk. We can’t wait to see your application!
How to prepare for a job interview at Teachers BS
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the Society’s services, especially around savings and mortgages. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or improved a process. This will demonstrate your ability to handle customer enquiries effectively, which is crucial for this role.
✨Practice Your Communication
Since excellent telephone communication skills are key, practice articulating your thoughts clearly. You could even do mock interviews with a friend or family member. This will help you feel more comfortable and ensure you convey information effectively during the actual interview.
✨Be Ready to Discuss Improvements
The job mentions streamlining processes, so come prepared with ideas on how you might improve existing systems. Think about any change initiatives you've been part of and be ready to discuss how you contributed to those efforts. This shows your proactive attitude and willingness to adapt.
