At a Glance
- Tasks: Provide top-notch customer service and support for savings and mortgage customers.
- Company: Join a dynamic financial services team focused on customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, training, and career progression opportunities.
- Other info: Fast-paced environment with a focus on personal growth and teamwork.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Full Time - 35 hours per week (Monday - Friday, 9:00am-5:00pm)
About the role
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will provide telephone and administration support to the Society’s new and existing savings and mortgage customers. You will speak to savings customers, to help them service new or existing accounts, as well as handling general mortgage enquiries. You will also provide accurate and sometimes technical administration.
Responsibilities
- Process all department transactions efficiently, accurately and within agreed Service Levels
- Adhere to the Society’s procedures in all areas of the role
- Provide support to customers using the Society’s online functionality
- Recognise and action lead opportunities for the Society
- Produce reports and management information as and when requested
- Be aware of any risks to the Society at all times and act within the Society’s reporting guidelines
- Ensure that expressions of customer dissatisfaction and complaints are escalated accordingly
- Support change management activities across business and digital transformation initiatives to ensure successful implementation and adoption of change
- Assist in assessing the impact of change on people, processes, systems, and ways of working, identifying risks and mitigation actions where appropriate
- Gather, analyse, document, and manage business requirements from stakeholders across multiple departments
- Assist in identifying business issues, process gaps, and operational risks, recommending practical solutions and improvement opportunities
- Support the planning and delivery of change initiatives, including stakeholder engagement, communication, business readiness, and implementation activities
- Be responsible for managing own daily workload and tasks
- Be able to multi-task and meet department service levels
- Deal with telephone and face-to-face enquiries received within the department promptly, ensuring that a high standard of customer service is provided
- Use initiative in identifying any practice and process improvements
- Assist with system testing when required
- You must act to deliver good outcomes for retail customers
About you
We're looking for someone with:
- Proven experience in a customer service role within financial services is preferred
- Strong administration and data entry skills with a keen eye for detail
- Excellent proven telephone communication skills with the ability to articulate information clearly and effectively
- Strong analytical skills to assess situations and provide appropriate solutions
- A positive attitude with a willingness to learn and adapt in a fast-paced environment
What we offer
- Competitive salary and annual performance bonus
- Comprehensive training and ongoing professional development
- Pension scheme and life assurance
- Opportunities for career progression within a growing organisation
Customer Service Associate employer: Teachers BS
Join our vibrant team as a Customer Service Associate, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary, annual performance bonuses, and comprehensive training, we empower our staff to excel in their roles while providing exceptional service to our savings and mortgage customers. Located in a dynamic environment, we offer a unique opportunity to be part of a forward-thinking organisation committed to positive change and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teachers BS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teachers BS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teachers BS:Your cover letter is your chance to shine! Tell us why you want to work at Teachers BS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teachers BS!
How to prepare for a job interview at Teachers BS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
