At a Glance
- Tasks: Diagnose and resolve IT issues while supporting staff and students with tech solutions.
- Company: Join the vibrant IT team at George Heriot’s School, a community-focused environment.
- Benefits: Enjoy a generous pension, enhanced sick pay, and ongoing training opportunities.
- Other info: Be part of a community that values kindness and support, with excellent career growth.
- Why this job: Kickstart your IT career with exposure to industry-standard technologies and a supportive team.
- Qualifications: Degree or HND/HNC in IT, plus experience in helpdesk or technical support.
The predicted salary is between 25000 - 32000 £ per year.
Are you a technical expert with a strong problem-solving mindset? Do you excel in a collaborative environment that promotes innovation and growth? If so, we invite you to become a part of our dedicated IT Department at George Heriot’s School. At George Heriot’s School, our IT Team is an important part of the school community, supporting both staff and pupils. We utilize modern technologies including Cisco/Meraki networks, VMware virtualization, Windows Servers, and Windows 11 clients. Our team manages Microsoft Windows Active Directory, Entra ID, Intune, and Microsoft Office 365 across the school.
As an IT Technician, you will report to the Infrastructure and Cloud Services Manager. Your day-to-day responsibilities will include:
- Diagnosing and resolving technical issues related to hardware, software, and network connectivity.
- Managing your workload through our helpdesk ticketing system.
- Supporting teaching and school staff with various software packages, including Microsoft Office 365.
- Handling the logistics of IT hardware, which may involve transporting and lifting equipment across the school campus.
This is an excellent opportunity for recent graduates or individuals with entry-level IT experience to develop their careers and gain exposure to a wide range of industry-standard technologies. We offer ongoing certification and training to support your professional growth.
Main Responsibilities: Please see attached job description for full details.
Ideal Candidate:
- A degree in a relevant discipline or HND/HNC level at minimum.
- Proven experience in an IT helpdesk or technical support role.
- Preferred qualifications such as CompTIA A or other relevant certifications.
- Strong knowledge of Windows operating systems and familiarity with Microsoft Office Suite, email clients, and remote support tools.
- Excellent general IT technical skills and a basic understanding of networking principles and troubleshooting.
- Proficiency in using helpdesk ticketing systems like Zendesk, ServiceNow, or Freshdesk.
- Ability to work both independently and as part of a team.
- Forward-thinking with the ability to use your initiative.
- Strong analytical and problem-solving abilities.
- Commitment to high levels of customer satisfaction through effective communication and prompt issue resolution.
- Willingness to undertake training and development in line with business requirements and growth.
Additional Information: Heriot’s is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007 and the successful candidates will be required to obtain membership of the PVG scheme. Please note that parking is not available on our campus.
George Heriot’s Trust is an Equal Opportunities employer and we welcome applications from all sections of the community.
When you join the team at Heriot’s, you become part of our community, where the contribution of every individual is important and valued. The Heriot’s motto, to “distribute chearfullie”, is at the heart of school - distributing of kindness, of support and of generosity remains as live today as it was in 1628 when George Heriot founded the school. Our most recent staff survey reported that 97% of employees at Heriot’s feel motivated and happy to work here and we aim to provide a friendly, welcoming, and supportive environment for all of our people.
This aim is reflected in the package we offer which, for Support Staff, in addition to basic salary, includes:
- Generous pension scheme (up to 11% employer contribution with 5% employee contribution)
- Enhanced sick pay, maternity and paternity pay
- Family friendly policies (Including Personal Emergency Leave Days)
- Annual review and opportunities for training and continued professional development
- Travel to work schemes
- School Fee Remission (non-contractual benefit)
- Employee Assistance programme, including 24/7 counselling helpline and high street, supermarket, and general retail discounts
- Opportunities for involvement in the wider school community
We aim to attract and retain a diverse group of talented people, who are committed to upholding the school’s ethos. As an Equal Opportunities employer, we welcome applications from all sections of the community.
IT Technician employer: Teacheroo
Teacheroo is an exceptional employer located in the vibrant City of Edinburgh, offering a supportive work culture that prioritises the well-being and development of both staff and children. With a focus on employee growth opportunities and a generous benefits package, including a pension scheme and access to an onsite gym, we foster an environment where passionate individuals can thrive while making a meaningful impact in the lives of children aged 2 to 11.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Teacheroo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Teacheroo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Teacheroo!
✨Direct Apply to Teacheroo
Let's not forget to apply directly through the Teacheroo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Teacheroo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Teacheroo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Teacheroo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
