At a Glance
- Tasks: Provide first-line IT support and resolve tech issues for staff and students.
- Company: Join TeacherActive, a leading education recruitment agency with 20+ years of experience.
- Benefits: Earn £16-20 per hour, enjoy flexible hours, and access CPD courses.
- Other info: Work in a supportive team with opportunities for career growth.
- Why this job: Make a real difference in education while developing your tech skills.
- Qualifications: Strong knowledge of Windows OS and Office 365; great communication skills.
West Midlands/ temporary / £16 - 20 per hour
Department: IT Services
Reports to: IT Manager
Purpose of the Role
Provide first-line technical support to staff and students, ensuring efficient resolution of IT issues and contributing to the smooth operation of the organization’s IT infrastructure.
Key Responsibilities
- Helpdesk Operations
- Act as the first point of contact for IT-related queries via phone or Helpdesk system.
- Log, track, and resolve tickets using Jira Helpdesk software, ensuring compliance with SLAs and KPIs.
- Escalate unresolved issues to second-line support or external vendors as required.
- Provide guidance and Support to staff and students on IT systems and best practices.
- Maintain accurate documentation of procedures, configurations, and troubleshooting steps.
- Technical Support
- Diagnose and troubleshoot hardware & software.
- Install, configure, and maintain operating systems, applications, and peripherals.
- Support Office 365, Windows 11 builds, and other enterprise software deployments.
- System Administration
- Assist with Active Directory management, user account setup, and permissions.
- Assist with Microsoft Azure management.
Skills & Qualifications
- Strong knowledge of Windows OS, Office 365.
- Familiarity with helpdesk ticketing systems.
- Excellent communication and problem-solving skills.
Personal Attributes
- Customer-focused with a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
In return for the above you can expect to receive:
- A dedicated team of consultants available 24/7 to help you with the easy on boarding process
- Guaranteed Payment Scheme *Terms and Conditions apply*
- CPD Courses and certificates as part of the My-Progression Channel
- Market leading rates of pay
- TeacherActive Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*
- Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.
About TeacherActive
TeacherActive is one of the UK’s leading education recruitment agencies, with over 20 years of experience supporting schools and education professionals. We place teachers and support staff into a wide range of temporary, contract and permanent roles, helping candidates find rewarding opportunities that suit their experience, availability and career goals. We pride ourselves on providing an excellent service to both our schools and candidates.
TeacherActive is an equal opportunities employer and operates as an Employment Business and Employment Agency in providing temporary, contract and permanent job seeking services.
Safeguarding and DBS Compliance
Registration may involve an enhanced DBS check, ID checks and the supply of good professional references, depending on the role. We are committed to safeguarding and compliance across all placements.
Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each education environment.
Register with TeacherActive or learn more about our services.
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IT Helpdesk Support in Coventry employer: TeacherActive
At TeacherActive, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values the contributions of every team member. Our commitment to professional development ensures that our nursery practitioners have ample opportunities for growth and advancement, all while working in the vibrant community of Lymm, where you can make a meaningful impact on the lives of young children in their formative years.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Support in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TeacherActive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TeacherActive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Support in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TeacherActive:Your cover letter is your chance to shine! Tell us why you want to work at TeacherActive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TeacherActive!
How to prepare for a job interview at TeacherActive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
