Senior Management Consultant

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

Brief Job Description: The Texas Department of Family and Protective Services (DFPS) Office of Strategic Initiatives seeks a highly qualified candidate to fill the position of Senior Management Consultant in the Management Consulting Group (MCG). The ideal candidate is collaborative, curious, and analytical. This candidate brings strong judgment, high professional standards, and personal accountability to complex organizational challenges. They approach their work with integrity, think strategically, and consistently pursue opportunities to improve agency operations and outcomes.

Under the supervision of the MCG Director, the Senior Management Consultant performs highly advanced (senior-level) professional administrative and policy analysis work. They serve as an analyst and organizational development resource for DFPS, contributing to a variety of high-impact projects that strengthen agency operations. Work may include leading organizational studies, supporting major planning efforts, evaluating systems and processes, and developing solutions that improve efficiency and effectiveness. The role also involves interpreting qualitative and quantitative data, researching best practices and industry trends, and helping shape change strategies that guide agency decision-making. The senior consultant collaborates with senior leadership, contributes to goal-setting and project planning, and may represent DFPS in external meetings or research efforts. Operating with significant independence and judgment, this position may also provide guidance to project team members and plays a key role in advancing DFPS’s strategic priorities.

Essential Job Functions:

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Oversees, plans, and directs organizational studies of work problems.
• Oversees all planning efforts that impact DFPS, including the agency’s five-year strategic plan and any DFPS program area requesting assistance with their strategic or business plan.
• Oversees and implements organizational studies and evaluations, evaluates agency systems and procedures, process improvement and streamlining studies, and evaluates procedural manuals to assist agency programs in operating more efficiently and effectively.
• Develops new or modifies existing administrative program policies, procedures, goals, and objectives.
• Develops and implements evaluation plans; identifies priorities, defines the purpose and scope of study, and ensures clear articulation within these plans of the evaluation subject and program.
• Develops solutions to organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.
• Facilitates goal-setting meetings with DFPS senior leadership and ensures that DFPS leadership prioritizes recommended changes to its operations as part of its planning processes.
• Reviews project plans, identifies objectives and goals to support agency program strategies, identifies resources needed, and evaluates project effectiveness.
• Develops innovative solutions to organizational issues and concerns and devises logical organizational change strategies.
• Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Directs review of historical quantitative and qualitative data to identify patterns or trends when conducting organizational and program reviews.
• Researches new, enhanced and redesigned business and management practices, technology innovations, and emerging trends in the fields of work carried out by DFPS to identify and develop opportunities for business process improvement.
• Evaluates industry developments and makes recommendations for possible agency application.
• Research, survey, and/or interview other states to identify policies, procedures, and practices that may support more efficient and effective operations for DFPS and make recommendations the agency can possibly implement.
• May supervise the work of others.
• Directs the work of other team members when leading projects, may include assigning data to analyze, participating in subject matter expert interviews, and summarizing meetings, focus groups, or interviews.
• Works under limited supervision, with latitude for the use of initiative and independent judgement.
• Performs related work as assigned. May regularly represent the team and DFPS at meetings and conferences and performs other related work as assigned.

Knowledge Skills Abilities:

• Knowledge of state DFPS programs.
• Knowledge of state and federal statute, rules, regulations, and guidance relevant to program areas.
• Knowledge of state and federal legislative processes.
• Skill in synthesizing complicated and technical information and into concise materials appropriate for internal and external audiences.
• Skill in developing and evaluating policies and procedures and making recommendations and decisions.
• Skill in process improvement tools and methodologies.
• Skill in developing strategic plans.
• Skill in facilitation and leading workgroups.
• Skill in problem solving and independent decision-making.
• Skill in communicating effectively orally and in writing and at presenting information publicly.
• Skill in critically evaluating issues and proactively seeking solutions.
• Skill in assessing programmatic and client impacts of decisions.
• Ability to independently prioritize time and manage multiple project deadlines.
• Ability to quickly develop subject matter expertise on a variety of issues.
• Ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships to develop solutions.

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria: Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis. Experience interpreting, researching, and analyzing complex problems. Experience with health and human services policies and procedures is preferred. Excellent written communications as demonstrated by detail and completeness of information provided on the state application.

Additional Information: N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.

For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions. Applicants selected for hire must pass a background check and if applicable a driver’s record check. State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies. As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US.

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.