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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join Welcome Break, a top UK motorway service operator with a vibrant team culture.
- Benefits: Earn up to £34,000 pa, plus bonuses, meal allowances, and amazing discounts.
- Why this job: Take on an exciting challenge and grow your management career with bespoke training.
- Qualifications: Experience in managing teams and a passion for customer service is essential.
- Other info: Enjoy 30 days holiday, free parking, and generous discounts at popular brands.
The predicted salary is between 20400 - 40800 £ per year.
Welcome Break, Facilities, Hopwood Park, B48 7AU
Pay up to £34,000 pa plus £10 on shift meal allowance and bonus. Fantastic benefits & discounts, free parking & great career opportunities.
Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Store Manager at Welcome Break. Heading up your own unit, you will lead the team and drive profitable sales growth. In return, you will get bespoke training and support to develop your career with the potential to progress to more senior management roles. Make no mistake, the Store Manager role is demanding but if you have the right qualities and you are up for an exciting challenge, we will help you reach your full potential.
A Store Manager would ideally:
- Have a good track record managing a team and delivering results in a fast-moving customer service role.
- Be strongly business-focused with a desire to succeed.
- Be passionate about delivering exceptional customer service.
- Be an energetic people person who can inspire every member of your team.
- Be a good communicator, innovator, and problem solver.
- Have ambition to go far in their management career.
Key Benefits for Store Managers:
- Competitive salary plus bonus.
- £10 on-shift meal allowance.
- 30 days holiday increase with service.
- Contributory pension (after 3 months).
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few).
- My Welcome Break discounts - savings at hundreds of retailers.
- Structured career path and bespoke training.
- Free on-site parking.
- Generous discounts on hotel rooms for you and family members.
Due to responsibilities within the Store Manager role, applicants will need to be 18 years of age or over.
About Welcome Break: Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Customer Service Manager employer: TE Meetup
Contact Detail:
TE Meetup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Welcome Break. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Welcome Break's values and culture. Show us you’re not just about the job but that you genuinely care about delivering exceptional customer service and leading a team.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love to see how you handle pressure and inspire your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Welcome Break family.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in managing teams and driving sales growth. We love seeing specific examples of how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Welcome Break team!
How to prepare for a job interview at TE Meetup
✨Know Your Stuff
Before the interview, make sure you understand Welcome Break's business model and the specific role of a Store Manager. Familiarise yourself with their brands and services, as well as their customer service philosophy. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a potential Store Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or driven sales growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Welcome Break values exceptional customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your passion for delivering great service and how it positively impacted your team or business.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about the training and support offered, the company culture, or opportunities for career progression. Asking questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.