At a Glance
- Tasks: Lead and develop high-performing customer care teams to deliver exceptional service.
- Company: Join TE Connectivity, a global leader focused on a sustainable and connected future.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across various functions.
- Why this job: Make a real impact on customer experience while shaping future leaders.
- Qualifications: Experience in customer service leadership and strong team development skills.
The predicted salary is between 51750 - 63250 £ per year.
At TE Connectivity, we provide you with the opportunity for professional development and the chance to collaborate with colleagues across countries and cultures, aiming to create a safer, sustainable, productive, and connected future.
Are you an experienced customer service leader who thrives on developing high-performing teams, driving continuous improvement, and making a real impact across an organisation? We're looking for an inspiring UK Customer Care Manager to lead our UK Customer Care team, champion service excellence, and play a key role in shaping the future of customer experience within a fast-paced, global environment.
This is more than an operational leadership role. It's an opportunity to influence strategy, drive meaningful change, support the development of future leaders, and strengthen customer relationships. You'll work closely with senior leadership, commercial teams, and key stakeholders to deliver outstanding customer outcomes while creating an engaging and supportive working environment where people can thrive.
If you're passionate about people leadership, customer advocacy, operational excellence, and continuous improvement, we'd love to hear from you.
Your new role:
- Lead and develop our UK Customer Care teams across two sales offices, ensuring the delivery of exceptional customer experiences while driving operational excellence.
- Act as a trusted leader, coach, and advocate for your teams, creating an environment where people can perform at their best, develop their careers, and contribute to business success.
- Collaborate closely with cross-functional stakeholders across Sales, Supply Chain, Quality, Finance, HR, Legal, and Operations, helping to solve customer challenges, improve processes, and implement strategic initiatives.
This role is ideally suited to a customer-focused leader who combines strong commercial awareness with a people-first leadership style and a passion for continuous improvement.
Your ideal background:
- Significant experience in Customer Service, Customer Care or Customer Experience roles, ideally within a manufacturing environment.
- Proven ability to lead, develop and motivate high-performing teams.
- Experience managing supervisors, team leaders or people managers.
- Strong background within complex, customer-focused organisations.
- Demonstrated success driving process improvements and leading change initiatives.
- Experience managing customer escalations and building strong stakeholder relationships.
- Strong SAP knowledge, with Key User experience desirable.
- Experience using ERP/MRP systems.
- Proficient in Microsoft 365 applications including Excel, PowerPoint, Word, Outlook and Teams.
- Strong analytical and reporting skills with the ability to turn data into actionable insights.
- Inspirational people leader with a coaching and development-focused approach.
- Excellent communication, influencing and stakeholder management skills.
- High emotional intelligence and the ability to adapt leadership style to different situations.
- Customer-focused with strong problem-solving and decision-making abilities.
- Collaborative approach with the ability to build effective working relationships.
- Highly organised, detail-oriented and accountable.
- Resilient, adaptable and comfortable leading change.
- Able to work in a hybrid environment with regular travel between UK sites and occasional customer visits as required.
UK Customer Care Manager employer: TE connectivity
TE Connectivity is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an ERP Systems Analyst. With a strong focus on employee growth and development, the company offers comprehensive training programs and opportunities to work on cutting-edge technology in a dynamic manufacturing and supply chain environment. Located in a vibrant area, employees enjoy a supportive atmosphere that values their contributions and encourages meaningful engagement.
StudySmarter Expert Advice🤫
We think this is how you could land UK Customer Care Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TE connectivity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TE connectivity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace UK Customer Care Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TE connectivity:Your cover letter is your chance to shine! Tell us why you want to work at TE connectivity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TE connectivity!
How to prepare for a job interview at TE connectivity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
