Job Description:
Job Overview
Oversees daily activities of a customer service team.
Job Requirements
- Supervising customer service representatives and organizing work schedules and work activities.
- Providing daily guidance to customer service representatives to ensure customer service is delivered in a timely, efficient and knowledgeable manner.
- Identifying system and workflow improvements to enhance the team's efficiency.
- Establishing customer service work processes and standards in line with organizational customer service initiatives and goals.
What your background should look like
Generally requires Bachelors degree in appropriate field with a minimum of 5 years of progressively responsible professional level experience; Masters degree or higher or local equivalent may be preferred at this level
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SUPV III CUSTOMER SERVICE in Swindon employer: TE connectivity
TE Connectivity is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for an ERP Systems Analyst. With a strong focus on employee growth and development, the company offers comprehensive training programs and opportunities to work on cutting-edge technology in a dynamic manufacturing and supply chain environment. Located in a vibrant area, employees enjoy a supportive atmosphere that values their contributions and encourages meaningful engagement.
