At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.
Your New Role
- Be the primary day-to-day interface for assigned account partners in the UK
- Carry out contract reviews on orders/schedules and process them within SAP
- Progress and expedite orders as requested.Process requests for quotations
- Process customer returns.Investigate credit and debit requests and queries, issuing credits/debits where necessary
- Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
- Review, action, and issue all relevant order-related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow-up activities
Your Ideal Background
- Excellent interpersonal skills and telephone manner
- Ability to communicate effectively with customers and people at all levels of the organisation
- Proactive and flexible attitude with a strong team focus
- Organised and methodical approach with excellent attention to detail
- Demonstrable experience handling customers in a highly customer-oriented environment
- SAP experience preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word, and Excel
Customer service executive in Swindon employer: TE Connectivity
TE Connectivity in Swindon is an excellent employer, offering a dynamic work culture that prioritises health and safety while fostering continuous improvement. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth within a supportive team environment. With a focus on innovation and efficiency, working here means being part of a forward-thinking company that values your contributions and encourages collaboration.
