At a Glance
- Tasks: Manage orders, quotes, and customer support for UK account partners.
- Company: TE Connectivity is a global leader in technology and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, health incentives, and community outreach programs.
- Other info: Flexible work options and a commitment to employee well-being.
- Why this job: Join a collaborative team focused on delivering an Extraordinary Customer Experience.
- Qualifications: Strong communication skills and ideally 1-2 years of customer service experience.
The predicted salary is between 27000 - 42000 £ per year.
1 day ago Be among the first 25 applicants
Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job ID: 136141
Job Code: 30003104
Business Unit: AEROSPACE DEFENSE & MARINE (50117066)
Building: Tyco Electronics UK Ltd (RV3)
Band/Level: 6-2-S
Hiring Manager: Claire Lorraine Whyte
Recruiter: Ashleigh Dodds
Relocation: No
Travel: Less than 10%
Employee Referral Amount: £785.61
Education Experience: Other
Employment Experience: Less than 1 year
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity is a global leader in technology and innovation, and we’re looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you\'ll manage orders, quotes, and customer support while helping deliver TE’s Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service.
You’ll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.
Your Main Tasks
- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
- Excellent interpersonal skills and telephone manner
- 1 - 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
About Te Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at , ,
What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Customer ServiceIndustries
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at TE Connectivity by 2x
Get notified about new Customer Service Specialist jobs in Swindon, England, United Kingdom.
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 day ago
Abingdon-On-Thames, England, United Kingdom 2 days ago
Swindon, England, United Kingdom 2 days ago
Swindon, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 2 months ago
Abingdon-On-Thames, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 1 day ago
Witney, England, United Kingdom 2 weeks ago
Swindon, England, United Kingdom 1 day ago
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 week ago
Oxford, England, United Kingdom 2 weeks ago
Didcot, England, United Kingdom 2 days ago
Customer Relationship Executive - Defence
Chippenham, England, United Kingdom 2 weeks ago
Lyneham, England, United Kingdom 2 weeks ago
Wantage, England, United Kingdom 1 week ago
Wantage, England, United Kingdom 2 weeks ago
Witney, England, United Kingdom 1 day ago
Barnsley, England, United Kingdom 1 week ago
Malmesbury, England, United Kingdom 1 day ago
Tetbury, England, United Kingdom 1 day ago
Oxford, England, United Kingdom 3 weeks ago
Grove, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 2 days ago
Newbury, England, United Kingdom 2 days ago
Culham, England, United Kingdom 22 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer service associate in Swindon employer: TE Connectivity
At TE Connectivity, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Swindon that fosters collaboration and innovation. Our commitment to employee well-being is reflected in our competitive salary packages, performance-based bonuses, and extensive health and wellness incentives, ensuring that every team member feels valued and supported. With ample opportunities for professional growth and a culture that encourages diversity and inclusion, joining TE means becoming part of a forward-thinking company dedicated to creating a safer, sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service associate in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TE Connectivity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TE Connectivity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service associate in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TE Connectivity:Your cover letter is your chance to shine! Tell us why you want to work at TE Connectivity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TE Connectivity!
How to prepare for a job interview at TE Connectivity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
