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For Companies At a Glance
- Tasks: Manage orders, quotes, and customer support for UK account partners.
- Company: TE Connectivity is a global leader in technology and innovation.
- Benefits: Enjoy competitive salary, performance bonuses, health incentives, and community outreach programs.
- Why this job: Join a collaborative team focused on delivering an Extraordinary Customer Experience.
- Qualifications: Strong communication skills and ideally 1-2 years of customer service experience.
- Other info: Flexible work options and a commitment to employee well-being.
The predicted salary is between 27000 - 42000 £ per year.
1 day ago Be among the first 25 applicants
Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job ID: 136141
Job Code: 30003104
Business Unit: AEROSPACE DEFENSE & MARINE (50117066)
Building: Tyco Electronics UK Ltd (RV3)
Band/Level: 6-2-S
Hiring Manager: Claire Lorraine Whyte
Recruiter: Ashleigh Dodds
Relocation: No
Travel: Less than 10%
Employee Referral Amount: £785.61
Education Experience: Other
Employment Experience: Less than 1 year
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity is a global leader in technology and innovation, and we’re looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you\’ll manage orders, quotes, and customer support while helping deliver TE’s Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service.
You’ll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.
Your Main Tasks
- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
Your Ideal Background
- Excellent interpersonal skills and telephone manner
- 1 – 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
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About Te Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at , ,
What Te Connectivity Offers
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations – the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Appliances, Electrical, and Electronics Manufacturing
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Customer service associate employer: TE Connectivity
Contact Detail:
TE Connectivity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service associate
✨Tip Number 1
Familiarise yourself with TE Connectivity's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires excellent interpersonal skills, consider role-playing customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network with current or former employees of TE Connectivity on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Associate role.
✨Tip Number 4
Prepare for potential questions about handling difficult customers or resolving conflicts. Think of examples from your past experiences that showcase your problem-solving abilities and customer service skills.
We think you need these skills to ace Customer service associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your interpersonal skills, attention to detail, and any experience with SAP or similar systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer interactions in the past and how you can contribute to TE Connectivity's commitment to an Extraordinary Customer Experience.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to work under pressure, and any experience with tools like Outlook, Word, and Excel. These are key attributes for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TE Connectivity
✨Showcase Your Communication Skills
As a Customer Service Associate, strong communication skills are essential. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences to illustrate how you've successfully handled customer interactions.
✨Familiarise Yourself with SAP
While experience with SAP is preferable but not essential, having a basic understanding of how it works can set you apart. If you have time before the interview, consider doing some research or even a quick tutorial on SAP to show your initiative and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Prepare for scenario-based questions where you might need to explain how you would handle specific customer issues or complaints. Think of examples that highlight your proactive attitude and attention to detail.
✨Demonstrate Your Team Spirit
TE Connectivity values collaboration, so be ready to discuss how you work as part of a team. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for working in a collaborative environment.