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For Companies At a Glance
- Tasks: Engage with customers, process orders, and resolve inquiries daily.
- Company: TE Connectivity is a global leader in industrial technology, enhancing connectivity and sustainability.
- Benefits: Enjoy competitive salary, performance bonuses, health incentives, and community outreach opportunities.
- Why this job: Join a diverse team focused on extraordinary customer experiences and impactful solutions.
- Qualifications: 1-2 years of customer service experience preferred; strong communication and organisational skills required.
- Other info: Flexible benefits tailored to your life situation and well-being.
The predicted salary is between 28800 - 43200 £ per year.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why you should join:
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Your daily tasks:
- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
What your background should look like:
- Excellent interpersonal skills and telephone manner
- 1 - 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS.
WHAT TE CONNECTIVITY OFFERS:
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
Customer Service Associate employer: TE Connectivity
Contact Detail:
TE Connectivity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with TE Connectivity's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples of past experiences where you successfully managed tight deadlines or resolved customer complaints. This will highlight your suitability for the fast-paced environment at TE.
✨Tip Number 4
Network with current or former employees of TE Connectivity on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Associate position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in handling inquiries, processing transactions, or resolving complaints. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, make sure to mention instances where you've successfully communicated with customers or worked as part of a team. This will help illustrate your ability to build strong business relationships.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Customer Service Associate.
How to prepare for a job interview at TE Connectivity
✨Showcase Your Interpersonal Skills
As a Customer Service Associate, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate effectively and build rapport with customers during the interview.
✨Familiarise Yourself with TE's Products
Research TE Connectivity's products and services before the interview. Showing that you understand what the company offers will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Highlight Your Organisational Skills
Since the role requires an organised and methodical approach, be ready to discuss how you manage your workload and prioritise tasks. Providing examples of how you've handled multiple responsibilities can set you apart.
