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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and provide support in a dynamic environment.
- Company: TE Connectivity is a global leader in industrial technology, creating a connected future.
- Benefits: Enjoy competitive pay, performance bonuses, health incentives, and community outreach opportunities.
- Why this job: Join a diverse team and make a real impact while developing your customer service skills.
- Qualifications: Ideal candidates have 1-2 years of customer service experience and strong communication skills.
- Other info: This is a 6-month contract role with potential for extension.
The predicted salary is between 24000 - 36000 £ per year.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why You Should Join
Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. This is a 6 month contract role with potential for extension.
Your Main Tasks
- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
What Your Background Should Look Like
- Excellent interpersonal skills and telephone manner
- 1 - 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
About TE Connectivity
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more.
What TE Connectivity Offers
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process.
Customer Service Associate (6 month contract) employer: TE Connectivity
Contact Detail:
TE Connectivity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (6 month contract)
✨Tip Number 1
Familiarise yourself with TE Connectivity's products and services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your SAP skills, even if you don't have extensive experience. Being able to discuss how you would approach using SAP for order processing can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your interpersonal skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of TE Connectivity on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Service Associate role.
We think you need these skills to ace Customer Service Associate (6 month contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've handled customer queries or worked in a fast-paced environment. Use keywords from the job description to align your skills with what TE Connectivity is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your interpersonal skills and ability to work under pressure, as these are crucial for the Customer Service Associate position.
Showcase Relevant Skills: Emphasise your proficiency in using tools like SAP, Outlook, Word, and Excel. If you have experience with order processing or customer returns, make sure to include that as well, as it directly relates to the tasks outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role at TE Connectivity.
How to prepare for a job interview at TE Connectivity
✨Showcase Your Interpersonal Skills
As a Customer Service Associate, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate effectively and maintain a positive attitude, even under pressure. Share examples from your past experiences where you successfully handled customer interactions.
✨Familiarise Yourself with SAP
While experience with SAP is preferable but not essential, showing a willingness to learn can set you apart. If you have any prior experience with similar systems, be sure to mention it. Consider doing a bit of research on SAP functionalities to discuss during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about times when you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
The role requires an organised and methodical approach. Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple customer requests. Providing examples of how you stay organised in a busy environment will highlight your suitability for the role.