At a Glance
- Tasks: Engage with customers daily, manage orders, and provide support.
- Company: TE Connectivity is a global leader in industrial technology, creating a connected future.
- Benefits: Enjoy competitive pay, performance bonuses, health incentives, and community outreach opportunities.
- Other info: This is a 6-month contract role with potential for extension.
- Why this job: Join a diverse team and make impactful connections while developing your customer service skills.
- Qualifications: 1-2 years of customer service experience preferred; strong communication and organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Associate (6 month contract) Join to apply for the Customer Service Associate (6 month contract) role at TE Connectivity Customer Service Associate (6 month contract) 1 week ago Be among the first 25 applicants Join to apply for the Customer Service Associate (6 month contract) role at TE Connectivity At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Why You Should Join Joining TE Connectivity\'s Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. This is a 6 month contract role with potential for extension. Your Main Tasks Be the primary interface on a day basis with direct account responsibility for account partners in the UK Carry out contract reviews on orders/schedules and process in the SAP system Progress/expedite orders as requested Process request for quotations Process customer returns Investigate credit and debit requests and queries to issue credit/debit as necessary Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues Review, action and issue all relevant order related reports Follow TESOG policies and procedures Proactively perform quote follow up What Your Background Should Look Like Excellent interpersonal skills and telephone manner 1 - 2 years of customer service experience is preferable Ability to communicate with customers and people at all levels of the organisation Proactive and flexible attitude as a team member Have an organized/methodical way of working accurately with an eye for detail Demonstrable experience of handling customers and working in a highly customer orientated environment Experience using SAP preferable but not essential Ability to work under pressure to tight deadlines Experience using Outlook, Word & Excel About Te Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority! Competitive Salary Package Performance-Based Bonus Plans Health and Wellness Incentives Employee Stock Purchase Program Community Outreach Programs / Charity Events Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site. Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Other Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at TE Connectivity by 2x Sign in to set job alerts for “Customer Service Specialist” roles. 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Customer Service Associate (6 month contract) in London employer: TE Connectivity
TE Connectivity is an exceptional employer that prioritises the well-being of its employees, offering a competitive salary package, performance-based bonuses, and health and wellness incentives. With a strong focus on employee growth and community outreach, TE fosters a collaborative work culture where diverse talents come together to create innovative solutions for a sustainable future. Located in the UK, this role provides a unique opportunity to engage directly with customers while being part of a global leader in industrial technology.
Contact Details:
TE Connectivity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate (6 month contract) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TE Connectivity.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TE Connectivity. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Associate (6 month contract) in London
Excellent Interpersonal Skills
Strong Telephone Manner
Customer Service Experience
Effective Communication Skills
Proactive Attitude
Flexibility as a Team Member
Organisational Skills
Attention to Detail
Experience with SAP (preferable)
Ability to Work Under Pressure
Proficiency in Microsoft Outlook, Word & Excel
Problem-Solving Skills
Time Management Skills
Ability to Handle Customer Queries
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TE Connectivity.
How to prepare for a job interview at TE Connectivity
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TE Connectivity's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TE Connectivity offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
