At a Glance
- Tasks: Build strong customer relationships and ensure total satisfaction through effective communication.
- Company: Join TE, a leader in creating a safer, sustainable world with diverse teams.
- Benefits: Enjoy competitive salary, bonuses, wellness incentives, and stock purchase options.
- Other info: Dynamic role with opportunities for community outreach and personal development.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: 5+ years in customer service, strong analytical skills, and proficiency in Microsoft 365.
The predicted salary is between 30000 - 40000 € per year.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
The Customer Service Specialist is responsible for establishing and maintaining customer business relationships to provide total customer satisfaction. Their role is to serve as the primary point of contact for all customers in their country/region and are the liaison between those customers and all internal points of contact. The role incorporates a variety of pre- and post-sales activities, including specialist ownership of the targeted customers. This position will be based in the Braintree office.
Your Main Tasks
- Process customer orders, schedules, and order changes according to TE/local functional policies & procedures.
- Attend team meetings, bringing valuable updates to management and colleagues.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Process customer returns according to the established process, ensuring adherence to the DOA approval process.
- Use knowledge of business processes and TE network to effectively solve general customer issues, improving customer effort score.
- Support account managers with customer-specific information.
- Monitor Order income via EDI including daily workflow control and resolution of blocks.
- Daily work on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance.
- Timely escalations towards planning and Customer Solutions Management to avoid high cost premium freight and line stoppages.
- Review STR Performance by CSR & Customer including improvement actions.
- Focus on strengthening customer relationships by efficiently liaising with internal points of contact.
- Commitment to supporting cross-functional ECE and collaboration.
- Identify and communicate potential actions and improvement (TEOA) projects that will raise customer satisfaction levels or increase productivity. If approved by leadership, support the implementation.
- Demonstrate ability to manage customer’s expectations when needed.
- Ensure compliance with TE’s Ethical conduct and policy.
- Commitment to the highest safety standards.
- Own and maintain individual competency assessment, to identify areas of strengths and gaps in learnings, create and maintain training & development plans accordingly.
- Support finance targets by assisting team in clearing customer credit holds and invoice queries.
- Good understanding of departmental goals and KPI targets, and commitment to achieve said targets.
- Work alongside Account Managers to understand and support customer challenges and demands and identify/implement risk mitigation for targeted customers.
- Understanding of and adherence to local Audit requirements, Customer Service Policies and Standard Work Procedures.
- Support and understand Legal, Quality, Trade & Export business requisites, including being the main contact/admin for completion of export documentation (with support from GTS).
- Support visits from targeted customers and follow-up actions.
Your Ideal Profile
- Proficiency in ERP preferable.
- Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, etc.)
- Strong Customer service/account management knowledge and experience required (5+ years).
- Excellent written and spoken English. Multilingual advantageous.
- Strong analytical skills.
- Ability to work well by yourself and be disciplined and organised to manage a demanding workload.
- Ability to work with all levels within the business.
- Attention to detail including policies and procedures.
- Excellent interpersonal and communication skills to support elevated exposure to projects.
- Solutions orientated and process improvement focused.
- Understanding of Lean concepts and application of said concepts.
Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Benefits
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
Customer Service Specialist in Braintree employer: TE Connectivity
At TE, we pride ourselves on fostering a dynamic work environment in our Braintree office, where diverse talents come together to drive customer satisfaction and innovation. As a Customer Service Specialist, you will benefit from a competitive salary, performance-based bonuses, and extensive health and wellness incentives, all while being part of a culture that values integrity, accountability, and teamwork. With ample opportunities for professional growth and community engagement, TE is committed to supporting your career journey in a meaningful and rewarding way.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Braintree
✨Tip Number 1
Network like a pro! Reach out to current employees at TE or similar companies on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tough situations and keep customers happy, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Research TE’s values and recent projects. When we know what they care about, we can tailor our answers to show we’re a perfect fit for their team and culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Customer Service Specialist in Braintree
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft 365 and any ERP systems you've used. If you have strong analytical skills or experience with process improvement, let us know! We love seeing candidates who are solutions-oriented.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TE!
How to prepare for a job interview at TE Connectivity
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled challenging situations in the past, as this role is all about maintaining strong relationships and ensuring customer satisfaction.
✨Familiarise Yourself with TE's Values
Understand TE's commitment to integrity, accountability, and teamwork. During the interview, weave these values into your responses to show that you align with their culture and can contribute positively to their mission.
✨Demonstrate Your Analytical Skills
Prepare examples that showcase your analytical abilities, especially in resolving customer issues or improving processes. Highlight any experience you have with ERP systems or data analysis tools, as these will be crucial in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, customer challenges, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
