At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints.
A key focus of the role is developing strong working relationships with customers and internal support functions.
Your new role:
- Be the primary day-to-day interface for assigned account partners in the UK
- Carry out contract reviews on orders/schedules and process them within SAP
- Progress and expedite orders as requested. Process requests for quotations
- Process customer returns. Investigate credit and debit requests and queries, issuing credits/debits where necessary
- Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues.
- Review, action, and issue all relevant order-related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow-up activities
Your ideal background:
- Excellent interpersonal skills and telephone manner
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Organised and methodical approach to work, with strong accuracy and attention to detail
- Demonstrable experience handling customers in a highly customer-oriented environment
- Experience using SAP preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word and Excel
Job Locations:
SITE A EDISON ROAD
SWINDON, Swindon SN3 5JA
United Kingdom
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Customer Service Associate in Swindon employer: TE Connectivity Ltd.
TE Connectivity Ltd. is an excellent employer, offering a dynamic work culture in Hastings that fosters collaboration and innovation. Employees benefit from a competitive salary package, comprehensive benefits, and ample opportunities for professional growth within a supportive environment. Join us to be part of a team that values your contributions and encourages you to thrive in your career.
