At a Glance
- Tasks: Engage with customers, resolve queries, and manage orders to ensure satisfaction.
- Company: Join TE Connectivity, a leader in creating a safer and more connected world.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic role with potential for career advancement in a supportive setting.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Strong communication skills and a proactive, team-oriented attitude.
The predicted salary is between 25000 - 32000 £ per year.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview: TE Connectivity's Customer Service teams interact with customers and company sales representatives to handle a variety of pre-sales and post-sales service functions. They use phone, email, and the internet to manage customer correspondence and internal enquiries. They also investigate and resolve customer complaints. A key focus of the role is developing strong working relationships with customers and internal support functions.
Your new role:
- Be the primary day-to-day interface for assigned account partners in the UK
- Carry out contract reviews on orders/schedules and process them within SAP
- Progress and expedite orders as requested
- Process requests for quotations
- Process customer returns
- Investigate credit and debit requests and queries, issuing credits/debits where necessary
- Conduct regular reviews with your account base to discuss OTD (On-Time Delivery), backlog, and general support issues
- Review, action, and issue all relevant order-related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow-up activities
Your ideal background:
- Excellent interpersonal skills and telephone manner
- Ability to communicate effectively with customers and people at all levels of the organisation
- Proactive and flexible attitude with a strong team focus
- Organised and methodical approach with excellent attention to detail
- Demonstrable experience handling customers in a highly customer-oriented environment
- SAP experience preferred but not essential
- Ability to work under pressure and meet tight deadlines
- Experience using Outlook, Word, and Excel
Customer service executive in Swindon employer: TE Connectivity Corporation
At TE Connectivity, we pride ourselves on fostering a dynamic work environment that champions diversity and innovation. As a Coordinator for Digital Platforms & Ops in Swindon, you'll benefit from a hybrid work model, opportunities for professional growth, and a culture that values integrity and teamwork, all while contributing to meaningful projects that create a safer and more connected world.
Contact Details:
TE Connectivity Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer service executive in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TE Connectivity Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TE Connectivity Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer service executive in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TE Connectivity Corporation:Your cover letter is your chance to shine! Tell us why you want to work at TE Connectivity Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TE Connectivity Corporation!
How to prepare for a job interview at TE Connectivity Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
