At a Glance
- Tasks: Support customers through the order process and ensure an outstanding experience.
- Company: Join TE Connectivity, a global leader in industrial technology.
- Benefits: Competitive salary, performance bonuses, health incentives, and flexible work options.
- Other info: Opportunities for continuous learning and career growth in a dynamic environment.
- Why this job: Make a real impact by enhancing customer experiences in a collaborative team.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Posting Start Date: 8/14/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description
Job Overview
We're looking for a customer-focused Customer Service Representative (m/f/d) to join our team in Hastings.
In this role, you'll be the main point of contact for customers, supporting them throughout the order process and ensuring an outstanding customer experience.
Working closely with Sales, Supply Chain, Finance, and other internal teams, you'll help resolve customer queries, manage orders, and build strong customer relationships.
- Job Requirements
- Manage customer orders, changes, and enquiries.
- Provide updates on order status, deliveries, and products.
- Process quotations and returns.
- Resolve customer issues and identify effective solutions.
- Build strong relationships with customers and internal stakeholders.
- Work with Account Managers to support customer needs.
- Monitor customer backlogs and support on-time delivery performance.
- Contribute to continuous improvement initiatives that enhance the customer experience.
- What your background should look like
- Previous customer service or customer support experience.
- Strong communication and relationship-building skills.
- Excellent organization and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in Microsoft 365 applications.
- SAP experience is an advantage but not essential.
- Experience working with continuous improvement or Lean principles is beneficial.
Why Join Us?
At TE Connectivity, you'll be part of a collaborative team where your ideas and contributions make an impact.
We offer opportunities for development, continuous learning, and career growth while helping deliver exceptional experiences for our customers.
- Competencies
- Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
- ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future.
As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
WHAT TE CONNECTIVITY OFFERS
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
- #J-18808-Ljbffr
Customer Service Representative (m/f/d) in Hastings employer: TE Connectivity Corporation
At TE Connectivity, we pride ourselves on fostering a dynamic work environment that champions diversity and innovation. As a Coordinator for Digital Platforms & Ops in Swindon, you'll benefit from a hybrid work model, opportunities for professional growth, and a culture that values integrity and teamwork, all while contributing to meaningful projects that create a safer and more connected world.
Contact Details:
TE Connectivity Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (m/f/d) in Hastings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TE Connectivity Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TE Connectivity Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (m/f/d) in Hastings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TE Connectivity Corporation:Your cover letter is your chance to shine! Tell us why you want to work at TE Connectivity Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TE Connectivity Corporation!
How to prepare for a job interview at TE Connectivity Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
