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- Tasks: Manage orders and provide top-notch customer support for UK account partners.
- Company: Join TE Connectivity, a global leader in technology and innovation.
- Benefits: Gain valuable experience in a collaborative environment with growth opportunities.
- Why this job: Be the face of extraordinary customer service and make a real impact.
- Qualifications: Strong communication skills and 1-2 years of customer service experience preferred.
- Other info: Work in a dynamic team with a focus on detail and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
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Customer service executive fixed term 12 months
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity is a global leader in technology and innovation, and we’re looking for a Customer Service Representative to support our UK-based account partners. In this fast-paced role, you\\\’ll manage orders, quotes, and customer support while helping deliver TE’s Extraordinary Customer Experience. A great opportunity for someone with strong communication skills and a passion for customer service. You’ll work closely with internal teams while building strong customer relationships and delivering on our commitment to an Extraordinary Customer Experience. This is an excellent opportunity for someone with strong interpersonal skills, attention to detail, and a desire to grow within a collaborative, forward-thinking company.
Your main tasks:
- Be the primary interface on a day basis with direct account responsibility for account partners in the UK
- Carry out contract reviews on orders/schedules and process in the SAP system
- Progress/expedite orders as requested
- Process request for quotations
- Process customer returns
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
- Review, action and issue all relevant order related reports
- Follow TESOG policies and procedures
- Proactively perform quote follow up
Your ideal background
- Excellent interpersonal skills and telephone manner
- 1 – 2 years of customer service experience is preferable
- Ability to communicate with customers and people at all levels of the organisation
- Proactive and flexible attitude as a team member
- Have an organized/methodical way of working accurately with an eye for detail
- Demonstrable experience of handling customers and working in a highly customer orientated environment
- Experience using SAP preferable but not essential
- Ability to work under pressure to tight deadlines
- Experience using Outlook, Word & Excel
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Location: SWINDON, SWD, GB, SN3 5HH
City: SWINDON
State: SWD
Country/Region: GB
Travel: Less than 10%
Requisition ID: 140361
Alternative Locations:
Function: Customer Service
Job Segment: ERP, SAP, Customer Service, Technology
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Customer service executive fixed term 12 months employer: TE Connectivity Corporation
Contact Detail:
TE Connectivity Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service executive fixed term 12 months
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, and be ready to share your experiences. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer service executive fixed term 12 months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your communication skills and any relevant customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to TE’s Extraordinary Customer Experience. Keep it engaging and personal!
Showcase Your Skills: Don’t forget to mention your interpersonal skills and attention to detail in your application. We love candidates who can demonstrate their ability to handle customer queries effectively and work under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at TE Connectivity Corporation
✨Know Your Stuff
Before the interview, make sure you understand TE Connectivity's mission and values. Familiarise yourself with their products and services, especially how they relate to customer service. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their Extraordinary Customer Experience.
✨Show Off Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built relationships. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Be Detail-Oriented
Given the emphasis on attention to detail in the job description, be ready to discuss how you manage tasks accurately. You might want to share specific instances where your meticulousness made a difference, like catching an error in an order or ensuring timely follow-ups on quotes.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to think on your feet or manage multiple priorities. Practising these scenarios will help you feel more confident and prepared to tackle similar questions during the interview.
