Customer Excellence & Supply Chain Program Manager (f/m/d) in Chew Magna

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why join us

Ensure optimised level of service for key customers selected by BU Senior Management, in order to secure, sustain and grow our market shares. Ensure that contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations.

Customer focal point for any logistics/supply chain related topic, including, but not limited to:

• On Time delivery
• Continuous improvement
• Risk management related to any significant industrial & supply chain change affecting customer.

Your main responsibilities

1. Sustain & improve On Time delivery and service level metrics for key customers in scope.
2. Generate and maintain performance key metrics.
3. Monitor on a regular basis (weekly) evolution of late & future late order lines, initiate any preventive and corrective action with any stakeholder upstream (TESOG Planning, Distribution Center / GLOG organization, Manufacturing Planning, Demand Management, etc.), in good collaboration with Customer Service teams involved.
4. Ensure/execute the monthly/quarterly OTD performance reconciliation and collaboration activities with customers (roughly 20% of total time).
5. Participate, in collaboration with stakeholders, to the continuous improvement of the following key processes:
• Order-to-cash processes
• Product & Production Planning
• Logistics Processes (Distribution Centers and Transportation)
• Demand Management and S&OP
6. Participate to forecast collection & monitoring process.
7. Participate, as required, to the Sales & Operation Planning processes.
8. Maintain system settings for consignment & buffer stocks, forecast monitoring if applicable.
9. Implement ad-hoc logistics agreements.
10. Actively contribute to forecast management process.
11. Initiate buffer/safety stocks requirements to Product/Demand Management and monitor agreed levels.
12. Implement & monitor consignment stocks / VMI solutions.
13. Participate to implementing customer portal solutions and associated business processes.
14. Actively participate to increasing dematerialization of all business processes with customers (orders, acknowledgements, shipping notices, invoices).
15. Define & implement new business flows (physical, electronic, documents/paperwork) as per customers requirements (e.g. new ship to location).
16. Manage critical delivery shortages.
17. Coordinate resolution of any critical supply chain situation by implementing ad-hoc “Swat teams”.
18. Participate to and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management).
19. Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (e.g. products migration/manufacturing relocation, ERP change).
20. Coordinate proper change & adjustment of any relevant system settings (VMI, DCs, xref, etc.) in any change situation (e.g. products migration/manufacturing relocation, DCs and carriers changes, ERP change, etc.).

Your ideal background

• Any relevant higher grade education in Business Administration, Supply Chain, Operations.
• Very significant & successful experience in various areas of the « extended » Supply Chain areas: Supply Chain, Planning, Customer Service, IT, Projects.
• Very customer focused.
• Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level); able to manage sometimes sensitive transversal interactions across teams & organizations.
• Strong abilities to convince others and negotiate.
• Strong abilities to be inclusive and manage diversity.
• Analytical & concise.
• Processes & Problem solving oriented.
• Results driven.
• Persevering and resilient.
• Self-directed, autonomous.
• Flexible.
• Experience & abilities in project management.
• Resistance to stress.
• Good knowledge of Excel, especially Pivot Tables and VLOOKUP.
• Good knowledge of SAP, at least SD or PP module.
• Knowledge & some experience of project management tools.
• Proficiency in English, French is a plus.

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.

WHAT TE CONNECTIVITY OFFERS:

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.