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- Tasks: Assist customers with enquiries via phone and email, providing clear and accurate information.
- Company: Join TDS, a forward-thinking company dedicated to making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a collaborative team that values your input and supports your growth.
- Qualifications: 2 years' experience in customer service and excellent communication skills required.
- Other info: Flexible shifts available with a hybrid working policy for a balanced work-life.
The predicted salary is between 24945 - 25835 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years’ experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Watford employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TDS. Understand their values and services, especially around tenancy deposits and dispute resolution. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you've successfully resolved customer issues. Be ready to share these stories in your interview to demonstrate your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join TDS. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in high-volume customer service environments and showcase your communication skills. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s handling enquiries or resolving customer issues, we love seeing real-life applications of your abilities. This helps us understand how you fit into our collaborative culture.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate clarity, especially since you'll be communicating with customers daily. Make it easy for us to see why you're a great fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, take some time to research TDS and its services. Understand their mission, values, and recent developments like the New Homes Ombudsman Service. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you built rapport with customers, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant and thoughtful answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage a high volume of calls or multitask effectively. Prepare to explain your thought process and how you prioritised tasks to ensure customer satisfaction.