At a Glance
- Tasks: Provide top-notch customer service and handle enquiries for new home buyers.
- Company: Join the New Homes Ombudsman Service, a leader in consumer protection.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with great career development opportunities.
- Why this job: Make a real difference by helping consumers navigate their new home journey.
- Qualifications: Excellent communication and customer service skills are a must.
The predicted salary is between 24945 - 26542 £ per year.
The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer-facing service.
This is a full-time, permanent position that will be based at either our TDS office in Hemel Hempstead or Glasgow, depending on where you are located. The role will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £24,945.96 - £26,542.43 per annum, depending on location.
Some of the key responsibilities include:
- Providing a first-class service to all consumer and developer enquiries.
- Identifying housebuilders and developers with an inadequate understanding of NHOS requirements and escalating to the Head of Operations where necessary.
- Handling complaint queries, general enquiries, and low-level complaints.
- Answering telephone calls, responding to emails, and handling website enquiries within agreed timescales.
- Striving for first-contact resolution in all consumer and developer interactions.
- Communicating effectively with all departments to ensure a joined-up customer service approach.
To be considered for this opportunity you must:
- Demonstrate excellent customer service skills.
- Be comfortable dealing with professionals across different areas of the business.
- Be a confident communicator.
- Possess strong interpersonal skills, with the ability to effectively advise and inform colleagues, customers, and stakeholders.
- Have strong administrative skills.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays.
- BUPA Private healthcare.
- BUPA Wellbeing cash plan.
- Pension Scheme.
- Additional day off for your birthday.
- Plus many more!
NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor in Watford employer: TDS
The New Homes Ombudsman Service (NHOS) is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in either Hemel Hempstead or Glasgow. With a comprehensive benefits package including 33 days of holiday, private healthcare, and a commitment to equality and diversity, NHOS fosters an environment where employees can thrive while making a meaningful impact in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Watford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TDS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TDS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Watford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TDS:Your cover letter is your chance to shine! Tell us why you want to work at TDS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TDS!
How to prepare for a job interview at TDS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
