At a Glance
- Tasks: Support clients by managing tenancy deposit transfers and ensuring smooth communication.
- Company: Join TDS, a forward-thinking company dedicated to making a difference in tenancy deposits.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Be part of a collaborative team and make a real impact in customer support.
- Qualifications: Proficient in MS Office, especially Excel, with strong communication skills.
The predicted salary is between 29075 - 29075 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a 6-month fixed-term contract that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 3 days in the office per week. The salary for this position is £29,075 per annum.
Some of the key responsibilities include:
- Collaborate with internal teams to complete activities successfully.
- Facilitating the smooth transfer of deposits into TDS, working directly with the customer whilst coordinating any necessary data transfer requests and being their central contact during the transition.
- Completing imports of data within the required timeframes whilst maintaining accuracy.
- Liaise with alternative deposit protection providers to clarify any data discrepancies.
- Provide after-care transferring customers, assist with discrepancies in data and updates as required, ensuring they can register and protect new deposits as required.
To be considered for this opportunity you must:
- Be proficient in MS Office, particularly skilled in Excel and with a working knowledge of CRM platforms (e.g. Salesforce).
- Be able to analyse large quantities of information in electronic format.
- Demonstrate a customer-oriented, problem-solving attitude with excellent communication skills.
- Have a proven track record of meeting set deadlines with a high level of accuracy and attention to detail.
- Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Client Support Administrator in Watford employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to the well-being and growth of our team members. Located in Hemel Hempstead, we offer a supportive work culture with a hybrid working policy, generous benefits including 33 days of holiday and private healthcare, and ample opportunities for professional development. Join us to make a meaningful impact in the tenancy deposit sector while enjoying a rewarding career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Support Administrator role at TDS. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching TDS and its services. Understand their mission and values, and think about how your skills align with their needs. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Practice your problem-solving skills! Since the role requires a customer-oriented attitude, think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to showcase your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TDS team. Good luck!
We think you need these skills to ace Client Support Administrator in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Support Administrator role. Highlight your experience with MS Office, especially Excel, and any CRM platforms you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-oriented attitude and problem-solving skills. Tell us why you're excited about joining TDS and how you can contribute to our team.
Showcase Your Attention to Detail:In this role, accuracy is key. Make sure to proofread your application for any typos or errors. We appreciate candidates who demonstrate a high level of attention to detail right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you’re familiar with TDS and its services. Understand the tenancy deposit schemes and the role of a Client Support Administrator. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your proficiency in MS Office, especially Excel, and any experience with CRM platforms like Salesforce. Be ready to discuss how you've used these tools in past roles to manage data and improve processes.
✨Demonstrate Your Customer Focus
Prepare examples that showcase your customer-oriented attitude and problem-solving skills. Think of situations where you’ve successfully resolved issues or improved customer satisfaction, as this aligns perfectly with the role.
✨Time Management is Key
Be ready to talk about how you prioritise tasks and meet deadlines. Share specific instances where you managed multiple responsibilities effectively, as this will demonstrate your ability to handle the workload expected in this position.
