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- Tasks: Assist customers with enquiries via phone and email, ensuring their needs are met.
- Company: Join TDS, a forward-thinking company dedicated to customer service excellence.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Flexible shifts available with a supportive hybrid working policy.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: 2 years' experience in customer service and excellent communication skills required.
The predicted salary is between 24945 - 25835 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years’ experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Wakefield employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TDS. Understand their values and services, especially around tenancy deposits and dispute resolution. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your customer-focused approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at TDS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Wakefield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in high-volume customer service environments and showcase your communication skills. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in previous roles. Whether it’s handling calls or resolving customer queries, we love seeing real-life applications of your abilities. This helps us understand how you fit into our collaborative culture.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easier for us to see why you’d be a great fit for TDS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, take some time to research TDS and its services. Understand their mission, values, and recent developments like the New Homes Ombudsman Service. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences that highlight your communication skills and problem-solving abilities. Think of specific situations where you successfully handled difficult customers or resolved issues efficiently.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Nod, maintain eye contact, and paraphrase their questions to show you’re fully engaged. This will reflect your ability to listen carefully to customers, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Prepare by thinking through common customer service challenges and how you would approach them. This will help you articulate your thought process and decision-making skills during the interview.