At a Glance
- Tasks: Join our team as a Resolution Executive, mediating disputes and supporting resolution activities.
- Company: TDS is a leading provider of tenancy deposit schemes and dispute resolution services across the UK.
- Benefits: Enjoy 33 days holiday, private healthcare, a pension scheme, and an extra day off for your birthday!
- Other info: This is a full-time, permanent role with hybrid working options based in Hemel Hempstead.
- Why this job: Be part of a collaborative culture that values your input and makes a real difference in people's lives.
- Qualifications: You need resolution experience, attention to detail, and the ability to analyse data effectively.
The predicted salary is between 30000 - 42000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our Operations Team to join them as a Resolution Executive.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.
Some of the key responsibilities include:
- Supporting TDS’s dispute resolution activities to ensure the independence and effectiveness of these processes across all schemes.
- Proactively seeking opportunities to assist parties in resolving disputes without the need for adjudication across the various tenancy deposit schemes operated by TDS and its subsidiaries.
- Promptly processing applications when resolution efforts are unsuccessful.
- Assist in organising regular training events for TDS staff engaged in dispute resolution activities.
- Initially engage with parties verbally to mediate and assist them in reaching their own agreement.
- Reviewing deposit dispute cases.
To be considered for this opportunity you must be able to:
- Prioritise a busy workload effectively and demonstrate a thorough knowledge of the Scheme’s rules, applying them in practise.
- Demonstrate resolution experience
- Digest large volumes of information in electronic format.
- Demonstrate a high level of accuracy and attention to detail.
- Analyse data, draw conclusions, and present findings clearly and concisely both orally and in writing.
- Study for the Propertymark Technical Award in Residential Lettings/Deposits Management.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Resolution Executive in Watford employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to making a meaningful impact in the tenancy deposit sector. Our Hemel Hempstead office offers a supportive work culture with a strong emphasis on employee growth, including opportunities for professional development such as the Propertymark Technical Award. With generous benefits like 33 days of holiday, private healthcare, and a commitment to equality and diversity, TDS is an excellent place for those seeking a rewarding career in dispute resolution.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Executive in Watford
✨Tip Number 1
Familiarise yourself with tenancy deposit schemes and dispute resolution processes. Understanding the nuances of these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property management and dispute resolution sectors. Engaging with industry experts can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare for situational interview questions by practising how you would handle specific dispute scenarios. This will showcase your problem-solving skills and ability to mediate effectively, which are crucial for a Resolution Executive.
✨Tip Number 4
Research TDS’s values and recent initiatives, such as the New Homes Ombudsman Service. Being able to discuss these in your interview will show that you align with their mission and are enthusiastic about contributing to their goals.
We think you need these skills to ace Resolution Executive in Watford
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Resolution Executive. Familiarise yourself with TDS's dispute resolution processes and the importance of independence in these activities.
Tailor Your CV:Highlight your relevant experience in dispute resolution and any previous roles that required high attention to detail. Make sure to include specific examples that demonstrate your ability to analyse data and present findings clearly.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and TDS's mission. Discuss how your skills align with the key responsibilities, particularly your ability to mediate and assist parties in resolving disputes.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free from typos, as accuracy is crucial for this position.
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, make sure you research TDS thoroughly. Understand their history, mission, and the services they provide, especially in dispute resolution. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Resolution Skills
Since the role focuses on dispute resolution, be prepared to discuss your previous experiences in resolving conflicts. Use specific examples that highlight your ability to mediate and assist parties in reaching agreements without escalating issues.
✨Showcase Your Attention to Detail
Given the importance of accuracy in processing applications and reviewing cases, be ready to discuss how you ensure precision in your work. You might want to share methods or tools you use to maintain high standards in your tasks.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential disputes you might encounter in this role and how you would handle them. This will demonstrate your analytical skills and ability to think on your feet.
