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- Tasks: Assist customers with enquiries via phone and email, providing clear and accurate information.
- Company: Join TDS, a forward-thinking company dedicated to making a difference in tenancy services.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a collaborative team that values your input and supports your growth.
- Qualifications: 2 years' experience in customer service and excellent communication skills required.
- Other info: Flexible shifts available with a hybrid working policy for a balanced lifestyle.
The predicted salary is between 24945 - 25835 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years' experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Paisley employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Paisley
✨Tip Number 1
Get to know TDS and what we stand for! Research our values and services so you can show us how you fit into our team. When you understand our mission, it’ll be easier to connect with us during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate your ability to listen and respond clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you’ve successfully resolved customer issues. We love hearing about how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at TDS.
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Paisley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in call centres or high-volume customer service environments, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Give examples of how you've built rapport with customers in the past, and don’t forget to proofread for any typos!
Demonstrate Your Problem-Solving Abilities: We want to see how you tackle challenges! Include a brief story in your application about a time you resolved a customer issue effectively. This will help us understand your customer-focused approach.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, take some time to research TDS and its services. Understand their mission, values, and recent developments like the New Homes Ombudsman Service. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences that highlight your communication skills, problem-solving abilities, and how you've handled high-pressure situations. Be ready to discuss specific scenarios where you made a positive impact on customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your strong listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re fully present. This reflects the customer-focused approach they value at TDS.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play exercises that mimic real customer interactions. Practice handling common customer queries or complaints beforehand. This will help you feel more confident and showcase your ability to think on your feet while maintaining accuracy and attention to detail.