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- Tasks: Help customers smoothly transition their deposits and provide ongoing support.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, a pension scheme, and an extra day off for your birthday!
- Why this job: Be part of a collaborative team that values your input and growth.
- Qualifications: Proficient in MS Office, especially Excel, with strong communication skills.
- Other info: Hybrid working model with opportunities for career development.
The predicted salary is between 30000 - 42000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.
Responsibilities
- Facilitate the smooth transfer of deposits into TDS, working directly with customers, coordinating any required data transfer requests, and acting as the central point of contact during the transition.
- Liaise with alternative deposit protection providers to investigate and resolve data discrepancies.
- Collaborate with internal teams to complete onboarding and support activities successfully.
- Complete data imports within required timeframes while maintaining a high level of accuracy.
- Handover customers to the appropriate internal teams following successful onboarding, ensuring customers are fully briefed and supported as they move into ongoing engagement with TDS.
- Prepare and update sales and onboarding reports, dashboards, and performance materials.
Qualifications
- Be proficient in MS Office, with particular strength in Excel and a working knowledge of CRM platforms (e.g. Salesforce).
- Demonstrate a customer-oriented, problem-solving approach with excellent communication skills.
- Analyse large quantities of information in electronic formats.
- Evidence a proven track record of meeting deadlines while maintaining a high level of accuracy and attention to detail.
- Manage multiple tasks simultaneously and prioritise a heavy workload effectively.
- Meet the requirement of education to A-level standard or equivalent.
Benefits
- 33 days holiday including bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Onboarding and Support Executive employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Support Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and onboarding. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your Excel skills! Since proficiency in MS Office is key, brush up on your Excel functions and be ready to discuss how you've used them in past roles. Maybe even bring a mini project to demonstrate your abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the TDS team.
We think you need these skills to ace Onboarding and Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onboarding and Support Executive role. Highlight your experience with customer service, data management, and any relevant software skills, especially in MS Office and CRM platforms.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for TDS. Share specific examples of how you've successfully managed onboarding processes or resolved customer issues in the past.
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure to proofread your application materials. A well-organised and error-free application will demonstrate your attention to detail right from the start.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it as we review candidates.
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you understand TDS and its services inside out. Familiarise yourself with tenancy deposit schemes and the role of an Onboarding and Support Executive. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Skills
Highlight your proficiency in MS Office, especially Excel, and any experience with CRM platforms like Salesforce. Be ready to discuss specific examples where you've used these skills to solve problems or improve processes in previous roles.
✨Be Customer-Centric
Demonstrate your customer-oriented approach by sharing examples of how you've successfully managed client relationships or resolved issues in the past. This is crucial for a role that involves liaising with customers and ensuring a smooth onboarding process.
✨Prepare for Data Discussions
Since the role involves handling data imports and resolving discrepancies, be prepared to discuss your experience with analysing large quantities of information. Think of examples where you've maintained accuracy under pressure and met tight deadlines.
