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- Tasks: Resolve disputes and mediate complaints in a dynamic, remote role.
- Company: Join TDS, a forward-thinking organisation making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Embrace a diverse workplace committed to equality and inclusion.
- Why this job: Make a real impact while working with a collaborative team in a meaningful role.
- Qualifications: Degree or relevant qualification with experience in dispute resolution or complaints handling.
The predicted salary is between 43000 - 57000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our NHOS Team to join them as an Ombudsman.
This is a full-time, remote based position with a salary of £50,470 per annum.
Some of the key responsibilities include:
- Determining and/or mediating complaints across all NHOS jurisdictions in line with instructions from the Chief Ombudsman and Lead Ombudsman, and in accordance with the Code of Conduct for Ombudsmen and Mediators and the NHOS Competency Framework.
- Considering documentation submitted by the consumer and house builder or developer when reviewing complaints.
- Discussing any unusual or complex issues with the Chief Ombudsman, Lead Ombudsman, or other members of the NHOS complaints team as appropriate.
- Submitting decisions in the required format within the specified time limits.
- Producing decisions and providing mediation or conciliation services that ensure high levels of customer satisfaction.
- Working with colleagues to develop and adopt new approaches to casework, in consultation with the Chief Ombudsman and NHOS Operations Manager.
To be considered for this opportunity you must:
- Hold an honours degree or relevant professional qualification.
- Have a minimum of 2–3 years’ experience in a decision-making role, ideally in dispute resolution, complaints handling, or a regulatory setting; experience in an ombudsman environment would be advantageous.
- Demonstrate knowledge of mediation and conciliation processes; practical experience or relevant qualifications in this area would be an advantage.
- Be confident managing a large caseload and meeting tight deadlines under pressure.
- Possess sound working knowledge of Microsoft Word, Excel, Outlook, SharePoint, PowerPoint, Salesforce, MS Teams, and Zoom, with the ability to quickly learn new systems and tools.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Ombudsman employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ombudsman
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching TDS and understanding our values and services. We want to see your passion for tenancy deposit schemes and dispute resolution. Practise common interview questions and think about how your experience aligns with what we do.
✨Tip Number 3
Showcase your skills! During interviews or networking, highlight your decision-making experience and any relevant qualifications. We love seeing candidates who can demonstrate their knowledge of mediation and conciliation processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at TDS. Let’s make a difference together!
We think you need these skills to ace Ombudsman
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ombudsman role. Highlight your relevant experience in dispute resolution and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they apply to the role. If you've got experience with mediation or handling complaints, share specific examples. We love seeing real-life applications of your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy deposit schemes and the role of an Ombudsman. Familiarise yourself with the Code of Conduct for Ombudsmen and Mediators, as well as the NHOS Competency Framework. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Experience
Prepare to discuss your previous experience in dispute resolution or complaints handling. Think of specific examples where you've successfully mediated a situation or made a tough decision. This will help demonstrate your capability to manage a large caseload and meet tight deadlines.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle complex or unusual complaints. Practise articulating your thought process and decision-making skills. This is your chance to shine by showing how you can navigate tricky situations while keeping customer satisfaction at the forefront.
✨Tech Savvy is Key
Since the role involves using various software tools, be prepared to discuss your proficiency with Microsoft Office and other platforms mentioned in the job description. If you have experience with Salesforce or similar systems, highlight that too. Being tech-savvy will give you an edge!