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- Tasks: Resolve disputes and mediate complaints in a dynamic, remote role.
- Company: Join TDS, a forward-thinking organisation making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Make a real impact while working with a collaborative team in a meaningful role.
- Qualifications: Degree or relevant qualification with experience in dispute resolution or complaints handling.
- Other info: Embrace a diverse workplace committed to equality and inclusion.
The predicted salary is between 43000 - 57000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our NHOS Team to join them as an Ombudsman.
This is a full-time, remote based position with a salary of £50,470 per annum.
Some of the key responsibilities include:
- Determining and/or mediating complaints across all NHOS jurisdictions in line with instructions from the Chief Ombudsman and Lead Ombudsman, and in accordance with the Code of Conduct for Ombudsmen and Mediators and the NHOS Competency Framework.
- Considering documentation submitted by the consumer and house builder or developer when reviewing complaints.
- Discussing any unusual or complex issues with the Chief Ombudsman, Lead Ombudsman, or other members of the NHOS complaints team as appropriate.
- Submitting decisions in the required format within the specified time limits.
- Producing decisions and providing mediation or conciliation services that ensure high levels of customer satisfaction.
- Working with colleagues to develop and adopt new approaches to casework, in consultation with the Chief Ombudsman and NHOS Operations Manager.
To be considered for this opportunity you must:
- Hold an honours degree or relevant professional qualification.
- Have a minimum of 2–3 years’ experience in a decision-making role, ideally in dispute resolution, complaints handling, or a regulatory setting; experience in an ombudsman environment would be advantageous.
- Demonstrate knowledge of mediation and conciliation processes; practical experience or relevant qualifications in this area would be an advantage.
- Be confident managing a large caseload and meeting tight deadlines under pressure.
- Possess sound working knowledge of Microsoft Word, Excel, Outlook, SharePoint, PowerPoint, Salesforce, MS Teams, and Zoom, with the ability to quickly learn new systems and tools.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Locations
Ombudsman employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ombudsman
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TDS on LinkedIn. A friendly chat can give us insider info about the Ombudsman role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your mediation and conciliation skills. We want to see how you handle complex cases, so think of examples from your past experience that showcase your decision-making prowess.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the tools mentioned in the job description, like Microsoft Teams and Salesforce. We love candidates who can hit the ground running with our systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Ombudsman
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ombudsman role. Highlight your relevant experience in dispute resolution and any specific skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they apply to the role. If you’ve got experience with mediation or handling complaints, give us examples of how you’ve successfully navigated those situations. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point—just like we do in our work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you understand the role of an Ombudsman and the specific responsibilities outlined in the job description. Familiarise yourself with the Code of Conduct for Ombudsmen and Mediators, as well as the NHOS Competency Framework. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your decision-making skills, particularly in dispute resolution or complaints handling. Be ready to discuss how you've managed complex cases and met tight deadlines, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Collaboration Skills
Since TDS values collaboration, think of instances where you've worked effectively with colleagues or stakeholders to resolve issues. Highlight your ability to consult with others, like the Chief Ombudsman or Lead Ombudsman, when faced with unusual or complex problems. This will show that you can work well within a team.
✨Tech Savvy is Key
Brush up on your knowledge of Microsoft Office tools and any other relevant software mentioned in the job description. Be prepared to discuss how you've used these tools in previous roles to manage caseloads or produce decisions. If you're not familiar with something, express your willingness to learn quickly!