At a Glance
- Tasks: Resolve disputes and mediate complaints in a dynamic, remote role.
- Company: Join TDS, a forward-thinking organisation making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Embrace a diverse workplace committed to equality and inclusion.
- Why this job: Make a real impact while working with a collaborative team in a meaningful role.
- Qualifications: Degree or relevant qualification with experience in dispute resolution or complaints handling.
The predicted salary is between 43000 - 57000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have a new opportunity within our NHOS Team to join them as an Ombudsman.
This is a full-time, remote based position with a salary of £50,470 per annum.
Some of the key responsibilities include:
- Determining and/or mediating complaints across all NHOS jurisdictions in line with instructions from the Chief Ombudsman and Lead Ombudsman, and in accordance with the Code of Conduct for Ombudsmen and Mediators and the NHOS Competency Framework.
- Considering documentation submitted by the consumer and house builder or developer when reviewing complaints.
- Discussing any unusual or complex issues with the Chief Ombudsman, Lead Ombudsman, or other members of the NHOS complaints team as appropriate.
- Submitting decisions in the required format within the specified time limits.
- Producing decisions and providing mediation or conciliation services that ensure high levels of customer satisfaction.
- Working with colleagues to develop and adopt new approaches to casework, in consultation with the Chief Ombudsman and NHOS Operations Manager.
To be considered for this opportunity you must:
- Hold an honours degree or relevant professional qualification.
- Have a minimum of 2–3 years’ experience in a decision-making role, ideally in dispute resolution, complaints handling, or a regulatory setting; experience in an ombudsman environment would be advantageous.
- Demonstrate knowledge of mediation and conciliation processes; practical experience or relevant qualifications in this area would be an advantage.
- Be confident managing a large caseload and meeting tight deadlines under pressure.
- Possess sound working knowledge of Microsoft Word, Excel, Outlook, SharePoint, PowerPoint, Salesforce, MS Teams, and Zoom, with the ability to quickly learn new systems and tools.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Locations
Ombudsman in Cheshire, Warrington employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to making a meaningful impact in the realm of tenancy deposit schemes and dispute resolution. Our remote-based Ombudsman role offers not only a competitive salary but also an extensive benefits package, including 33 days of holiday, private healthcare, and a commitment to employee growth through continuous learning and development opportunities. Join us in our Hemel Hempstead office or work remotely, and be part of a diverse team that values your contributions and fosters a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Ombudsman in Cheshire, Warrington
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
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We think you need these skills to ace Ombudsman in Cheshire, Warrington
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at TDS, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in TDS and the specific role of Ombudsman. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for TDS’s culture!
How to prepare for a job interview at TDS
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at TDS.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at TDS.
