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- Tasks: Assist customers with enquiries via phone and email, providing clear and accurate information.
- Company: Join TDS, a forward-thinking company dedicated to making a difference in tenancy deposit services.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a collaborative team and help customers while developing your skills.
- Qualifications: 2 years' experience in customer service and excellent communication skills required.
- Other info: Flexible shifts available with a hybrid working policy for a balanced work-life.
The predicted salary is between 24945 - 25835 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Glasgow and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £24,945.96 per annum, rising to £25,835.26 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years' experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Milton employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Milton
✨Tip Number 1
Get to know TDS and what we stand for! Research our services and values so you can show us how you align with our mission during the interview. This will help you stand out as a candidate who truly gets what we're about.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to listen and respond clearly. Try mock interviews with friends or family to sharpen those skills before you meet us.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experience where you successfully resolved customer issues. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're proactive and genuinely interested in joining our team at TDS.
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in high-volume customer service environments and showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our values at TDS. Keep it friendly and professional, just like we are!
Showcase Relevant Experience: When filling out your application, be sure to mention specific examples from your past roles that demonstrate your ability to handle enquiries and resolve issues efficiently. We love seeing real-life examples of your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we’re excited to see your application come through!
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, take some time to research TDS and its services. Understand their mission, values, and recent developments like the New Homes Ombudsman Service. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare examples from your past experiences that highlight your communication skills, problem-solving abilities, and how you've handled high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re fully engaged. This reflects the strong listening skills they’re looking for in a Customer Service Advisor.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during the interview where you might need to handle a mock customer enquiry. Practice responding to common customer issues and think about how you can log enquiries effectively. This will showcase your ability to think on your feet and manage multiple systems.