At a Glance
- Tasks: Lead a team in resolving tenancy disputes and ensure high-quality case management.
- Company: Join TDS, a forward-thinking company dedicated to making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real impact by leading a dynamic team and improving dispute resolution processes.
- Qualifications: Two years' experience in managing teams and strong mediation skills required.
The predicted salary is between 36000 - 48000 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £43,260.
Some of the key responsibilities include:
- Lead and develop a team of Resolution Executives based in the Hemel Hempstead office, providing guidance and support to drive high performance in case handling, service delivery and professional development.
- Oversee end-to-end dispute resolution case management, ensuring cases are handled in a timely, efficient and impartial manner and in line with scheme rules.
- Lead the approach to achieve high-quality reviews and effective early resolution of cases.
- Monitor caseloads and allocate resources effectively to meet service requirements.
- Ensure the resolution function operates in accordance with the appropriate jurisdictional scheme rules.
- Take the lead on complex cases.
- Act as a subject matter expert on best practice and collaborate with cross-functional teams to identify systemic issues and drive continuous improvement initiatives.
To be considered for this opportunity you must:
- Have a minimum of two years’ experience managing investigative or adjudication teams within a regulatory or legal environment.
- Be skilled in mediating disputes and negotiating settlements between parties.
- Demonstrate strong leadership and management skills, with a proven track record of driving performance and engagement while fostering a positive and productive work environment.
- Demonstrate excellent analytical and decision-making capability, with the ability to interpret complex evidence and apply sound judgement.
- Take a proactive approach to identifying issues and implementing effective solutions to resolve conflicts.
- Possess exceptional communication skills, both written and verbal, with the ability to influence and build credibility at all levels.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Resolution Manager in Hemel Hempstead employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to fostering a positive work culture where our colleagues and customers are at the heart of everything we do. Based in Hemel Hempstead, our Resolution Manager role offers not only competitive benefits such as 33 days of holiday and private healthcare but also ample opportunities for professional growth and development within a supportive team environment. Join us to make a meaningful impact in the tenancy deposit sector while enjoying a balanced hybrid working policy.
StudySmarter Expert Advice🤫
We think this is how you could land Resolution Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Resolution Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to dispute resolution and team management. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your leadership skills during interviews! Be ready to share specific examples of how you've successfully managed teams and resolved conflicts in the past. This will help you stand out as a strong candidate for the Resolution Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining TDS and being part of our collaborative team.
We think you need these skills to ace Resolution Manager in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resolution Manager role. Highlight your experience in managing teams and resolving disputes, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about dispute resolution and how your leadership style can benefit our team. Keep it engaging and relevant to the role.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven performance and resolved conflicts in previous roles. We love seeing quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TDS
✨Know Your Stuff
Make sure you understand TDS and its role in tenancy deposit schemes. Familiarise yourself with their services, especially the dispute resolution process. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Resolution Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to drive performance and foster a positive environment.
✨Be Ready for Scenario Questions
Expect questions about handling complex cases or mediating disputes. Think of specific situations where you've resolved conflicts or made tough decisions, and be ready to discuss your thought process and outcomes.
✨Communicate Clearly and Confidently
Your communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. Remember, it's not just about what you say, but how you say it. Engage with your interviewers and make a connection.
