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- Tasks: Help customers smoothly transition their deposits and provide ongoing support.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a collaborative team that values your input and growth.
- Qualifications: Proficient in MS Office, strong communication skills, and A-level education.
- Other info: Hybrid working model with opportunities for career development.
The predicted salary is between 28800 - 43200 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week.
Some of the key responsibilities include:
- Facilitate the smooth transfer of deposits into TDS, working directly with customers, coordinating any required data transfer requests, and acting as the central point of contact during the transition.
- Liaise with alternative deposit protection providers to investigate and resolve data discrepancies.
- Collaborate with internal teams to complete onboarding and support activities successfully.
- Complete data imports within required timeframes while maintaining a high level of accuracy.
- Handover customers to the appropriate internal teams following successful onboarding, ensuring customers are fully briefed and supported as they move into ongoing engagement with TDS.
- Prepare and update sales and onboarding reports, dashboards, and performance materials.
To be considered for this opportunity you must be able to:
- Be proficient in MS Office, with particular strength in Excel and a working knowledge of CRM platforms (e.g. Salesforce).
- Demonstrate a customer-oriented, problem-solving approach with excellent communication skills.
- Analyse large quantities of information in electronic formats.
- Evidence a proven track record of meeting deadlines while maintaining a high level of accuracy and attention to detail.
- Manage multiple tasks simultaneously and prioritise a heavy workload effectively.
- Meet the requirement of education to A-level standard or equivalent.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Onboarding and Support Executive in Hemel Hempstead employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Support Executive in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to onboarding and customer support. We should also think of examples from our past experiences that showcase our problem-solving skills and attention to detail.
✨Tip Number 3
Show off your Excel skills! Since proficiency in MS Office is key, we can brush up on our Excel knowledge and be ready to discuss how we've used it in previous roles during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight how we fit the role of Onboarding and Support Executive perfectly.
We think you need these skills to ace Onboarding and Support Executive in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onboarding and Support Executive role. Highlight your experience with customer service, data management, and any relevant software skills, especially in MS Office and CRM platforms.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for TDS. Share specific examples of how you've successfully managed onboarding processes or resolved customer issues in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your problem-solving abilities. We want to see how you approach challenges and ensure smooth transitions for customers, so include relevant experiences that demonstrate this.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TDS
✨Know Your Stuff
Before the interview, make sure you understand TDS and its services inside out. Familiarise yourself with tenancy deposit schemes and dispute resolution processes. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your proficiency in MS Office, especially Excel, and any experience with CRM platforms like Salesforce. Be ready to discuss specific examples of how you've used these tools in previous roles to solve problems or improve processes.
✨Be Customer-Focused
Since the role is all about onboarding and support, prepare to demonstrate your customer-oriented approach. Think of examples where you've successfully resolved customer issues or improved their experience, and be ready to share these stories during the interview.
✨Stay Organised
With multiple tasks on your plate, it's crucial to show that you can manage your time effectively. Prepare to discuss how you prioritise tasks and meet deadlines while maintaining accuracy. Maybe even bring a planner or a digital tool you use to keep track of your workload!
