TDS is seeking a Quality & Business Performance Manager to shape improvements across our Customer Operations function. Hybrid working, full time, 35 hours per week, with a focus on turning data into action and delivering measurable outcomes.
You will lead quality standards, analyse data, develop dashboards and collaborate across Operations, Technology, Customer Experience and BI to drive sustainable change that enhances customer experience and operational efficiency.
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Data-Driven Quality & Performance Manager in Hemel Hempstead employer: TDS
The Dispute Service (TDS) is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for an Internal Communications Officer to thrive. With a strong focus on employee well-being, TDS offers generous benefits such as 33 days of holiday, private healthcare, and opportunities for professional growth, all while fostering meaningful connections among colleagues in a hybrid working environment. Located in Hemel Hempstead, this role allows you to engage with a diverse team and contribute to impactful communication strategies that resonate across the organisation.
