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- Tasks: Assist customers with enquiries via phone and email, providing clear and accurate information.
- Company: Join TDS, a forward-thinking company dedicated to customer service excellence.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 2 years in customer service, strong communication, and problem-solving skills required.
- Other info: Flexible shifts and a supportive team environment await you!
The predicted salary is between 26542 - 27439 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Operations team to join them as a Customer Service Advisor. This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. During the initial training period (typically up to 6 weeks), you will be required to attend the office full-time, Monday to Friday, to ensure you are fully supported in your onboarding.
There are two shift patterns we have on offer:
- 35 hours per week, Monday to Friday, with shifts scheduled between 8:00am and 6:00pm on a rota basis.
- 35 hours per week, Monday to Friday, working from 10:00am to 6:00pm.
The salary for this position is £26,542.43 per annum, rising to £27,439.18 after completion of successful probation.
Some of the key responsibilities include:
- Handling incoming enquiries via phone and email.
- Listening carefully and giving clear, accurate information to customers.
- Logging enquiries to help us understand customer needs and trends.
- Working closely with colleagues to ensure queries are resolved efficiently.
- Staying up to speed with our services, systems and processes.
To be considered for this opportunity you must:
- A minimum of 2 years’ experience working in a call centre or high-volume customer service environment.
- Excellent communication skills, both verbal and written, with the ability to build rapport quickly.
- Strong listening skills and a customer-focused approach to problem-solving.
- Ability to handle a high volume of calls while maintaining accuracy and attention to detail.
- Confident using multiple systems and applications simultaneously.
- Good organisational skills with the ability to manage time and prioritise workload effectively.
- Good computer skills, including Word, Outlook and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor - Flexible & Fixed Shifts in Hemel Hempstead employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Flexible & Fixed Shifts in Hemel Hempstead
✨Tip Number 1
Get to know TDS and what we stand for! Research our services and values so you can show us how you align with our mission during the interview. This will help you stand out as a candidate who truly gets what we're about.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to demonstrate your ability to listen and respond clearly. Try mock interviews with friends or family to sharpen your skills before the big day.
✨Tip Number 3
Show us your problem-solving prowess! Think of examples from your past experience where you successfully resolved customer issues. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at TDS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Flexible & Fixed Shifts in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in call centres or high-volume customer service environments, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Give examples of how you've built rapport with customers in the past, and don’t forget to proofread for any typos!
Demonstrate Your Problem-Solving Abilities: We want to see how you tackle challenges! Include specific instances where you've successfully resolved customer issues, showcasing your strong listening skills and customer-focused approach.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, take some time to research TDS and its services. Understand their mission, values, and recent developments like the New Homes Ombudsman Service. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Nod, summarise what they say, and ask clarifying questions if needed. This shows that you’re attentive and value clear communication, which is crucial for a Customer Service Advisor.
✨Be Ready for Role-Play Scenarios
Expect to participate in role-play scenarios during the interview to assess your problem-solving and communication skills. Practice handling common customer service situations, focusing on how you would listen, empathise, and provide solutions. This will help you feel more confident and prepared.