At a Glance
- Tasks: Lead a dynamic team, enhance customer service, and drive operational efficiency.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Proven management experience and a passion for excellent customer service.
The predicted salary is between 32670 - 33249 € per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week, but we expect you to manage your time and onsite presence in the way that best supports your team and the business. The starting salary is £32,670.57 per annum rising to £33,249.43 per annum after successful probation.
Some of the key responsibilities include:
- Managing and leading a team of CSAs.
- Motivating, incentivising and engaging your team and the wider operation.
- Managing performance and absence levels of your CSAs.
- Conduct quarterly performance reviews, identifying areas for improvement based on insights gathered from monthly productivity and quality assurance assessments.
- Improve overall department efficiency and quality by identifying and implementing opportunities for process improvement.
- Recruit and train new team members, collaborating with the Team Trainer and other Team Leads to maintain and enhance training programmes.
- Reporting on daily, weekly and monthly statistics for the department.
- Address customer inquiries and complaints effectively while developing programs and procedures designed to enhance productivity and performance.
To be considered for this opportunity you must:
- Be able to demonstrate a strong commitment to excellent customer service.
- Have experience in handling employee relations and people management issues.
- Be able to manage multiple tasks simultaneously and prioritise a demanding workload.
- Demonstrate excellent written and verbal communication skills, along with proficiency in using applications such as Word, Excel and Outlook.
- Deliver 1 on 1 training and development.
- Have proven management experience.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Operations Team Leader in Hemel Hempstead employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to fostering a supportive work culture that prioritises our colleagues and customers. Based in Hemel Hempstead, our hybrid working policy allows for flexibility while ensuring team cohesion, and we offer a comprehensive benefits package including private healthcare, generous holiday allowance, and opportunities for professional growth. Join us to make a meaningful impact in the tenancy deposit sector while enjoying a rewarding career with ample development prospects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Team Leader in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Operations Team Leader role.
✨Tip Number 2
Prepare for the interview by researching TDS thoroughly. Understand their values, services, and recent developments like the New Homes Ombudsman Service. This will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you've motivated a team or improved processes. Be ready to share these during your interview to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TDS family.
We think you need these skills to ace Customer Operations Team Leader in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Operations Team Leader role. Highlight your experience in managing teams and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to emphasise your written and verbal communication skills. Since you'll be addressing customer inquiries and complaints, it’s important to demonstrate how you can effectively communicate and resolve issues.
Be Specific About Your Experience:When detailing your previous roles, be specific about your management experience and any process improvements you've implemented. This will show us that you have the hands-on experience we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at TDS
✨Know Your Stuff
Before the interview, make sure you understand TDS's mission and values. Familiarise yourself with their tenancy deposit schemes and dispute resolution services. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Customer Operations Team Leader, you'll need to demonstrate your management experience. Prepare examples of how you've motivated teams, handled performance issues, and improved processes in previous roles. Be ready to discuss specific outcomes from your leadership.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service commitment. Think of scenarios where you've successfully resolved customer complaints or managed team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or how TDS measures success in customer operations. This shows your proactive attitude and eagerness to contribute to their goals.
