At a Glance
- Tasks: Engage with clients, manage accounts, and support retention strategies.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for personal and professional development.
- Why this job: Be part of a collaborative team that values customer relationships and growth.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 29075 - 29075 € per year.
We are TDS, established in 2003 to operate tenancy deposit schemes across the UK and provide dispute resolution services related to tenancy deposits. We operate in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and other offices in Glasgow and Belfast. In 2022, we launched the New Homes Ombudsman Service. We are collaborative and forward-thinking, with our colleagues and customers at the heart of everything we do. To ensure our services continue to make a difference, we are expanding our team.
We have an exciting opportunity within our Sales and Client Success team for a Client Account Advisor. This is a full-time, permanent position based in our TDS office in Hemel Hempstead, following our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £29,075 per annum.
Some of the key responsibilities include:
- Identify competitor portfolios, internal transfer opportunities, and churn risks; support early retention activity.
- Monitor operational trends and escalate risks or issues to the CSM.
- Collaborate with the wider team on growth activities, including portfolio switching, conversions, and contracting.
- Proactively engage customers to support retention, contracting readiness, and growth.
- Provide consistent account management across the customer base.
- Build strong customer relationships to improve retention and reduce friction.
- Respond to account issues promptly and monitor where needed.
To be considered for this opportunity you must:
- Have proven experience in customer service, sales, account management, or operational support.
- Be able to build rapport and maintain strong customer relationships.
- Be confident in proactive outreach and insight gathering.
- Demonstrate strong organisation and multitasking skills.
- Be proficient in CRM systems, MS Office, and Excel.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity, and inclusion in our workforce and to being truly representative of all sections of society and our customers.
Client Account Advisor in Hemel Hempstead employer: TDS
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to the well-being and growth of our team members. Located in Hemel Hempstead, our vibrant work culture fosters strong relationships and offers numerous benefits, including 33 days of holiday, private healthcare, and opportunities for professional development. Join us as a Client Account Advisor and be part of a company that values your contributions and supports your career journey in making a meaningful impact across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Advisor in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Client Account Advisor role at TDS. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research TDS, understand their services, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your customer service skills and account management experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining TDS and being part of our collaborative culture.
We think you need these skills to ace Client Account Advisor in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Account Advisor. Highlight your experience in customer service and account management, and don’t forget to mention any relevant skills with CRM systems and MS Office.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re excited about joining TDS. Mention how your values align with our collaborative and forward-thinking approach.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to build strong customer relationships and support retention. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at TDS
✨Know Your Stuff
Before the interview, make sure you understand TDS and its services inside out. Familiarise yourself with tenancy deposit schemes and the New Homes Ombudsman Service. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Skills
Since the role is all about building strong customer relationships, prepare examples from your past experiences where you've successfully managed accounts or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing how you've previously identified opportunities for growth or retention in your past roles. Think of specific instances where your actions led to positive outcomes for customers or your team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future growth plans. This shows that you're not just interested in the job, but also in how you can contribute to TDS's success.
