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- Tasks: Support the NHOS team with organisation, documentation, and project management.
- Company: Join a forward-thinking team making a real difference in housing services.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Why this job: Be part of a collaborative environment that values your input and growth.
- Qualifications: Strong organisational skills and experience in business support or analytics.
- Other info: Hybrid working model with opportunities for professional development.
The predicted salary is between 31000 - 43400 £ per year.
In 2022 we launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £31,000 per annum.
Some of the key responsibilities include:
- Oversee decision and action logs, ensuring clear ownership, agreed deadlines and timely follow-up.
- Draft, format and quality-check correspondence, briefings, papers and presentations to ensure a consistent and professional standard.
- Coordinate governance cycles (Board and committee meetings), including timetables, compilation of meeting packs, document control and distribution.
- Maintain key organisational trackers and registers (e.g. action logs, decision logs, policies and procedures register, delegated authorities tracker).
- Produce regular performance reports (weekly and monthly) to support oversight of service delivery, including volumes, timeliness, throughput, backlogs and operational health indicators (scope to be agreed).
- Support the creation and maintenance of dashboards and management information, primarily using Excel and other tools where available.
- Support the development and tracking of key initiatives by maintaining project plans, action logs, RAID logs (risks, assumptions, issues and dependencies) and status updates.
To be considered for this opportunity you must:
- Demonstrate strong organisational and prioritisation skills, with the ability to manage multiple deadlines and changing priorities.
- Show a high level of attention to detail, particularly in relation to minutes, papers, document control and data handling.
- Be confident using Microsoft 365 (Word, Excel, Outlook, Teams and SharePoint) and be willing to learn new systems quickly.
- Be able to work with data, including undertaking basic analysis, sense-checking information and presenting it clearly through tables, charts or dashboards.
- Communicate clearly and professionally, both in writing (e.g. drafting emails, short papers and briefing notes) and verbally.
- Have experience (including internships or placements) within an operations, business support, governance, policy, project support or analytics environment.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday inc bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.
Business Support Officer in Hemel Hempstead employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Business Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since they’re all about collaboration and making a difference, think of examples from your past that showcase your teamwork and problem-solving skills. We want to see how you can fit into their culture!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience with organisational skills and data handling, as these are key for the Business Support Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at TDS. Let’s make this happen together!
We think you need these skills to ace Business Support Officer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Officer role. Highlight your organisational skills and attention to detail, as these are key for us at StudySmarter. Show how your experience aligns with the responsibilities mentioned in the job description.
Be Clear and Concise: When drafting your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to communication. Use bullet points where possible to make your skills and experiences stand out.
Showcase Your Tech Skills: Since we rely on Microsoft 365 and other tools, mention your proficiency with these applications. If you’ve used Excel for data analysis or created dashboards, let us know! This will show that you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TDS
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Business Support Officer. Familiarise yourself with the key responsibilities mentioned in the job description, like managing decision logs and drafting correspondence. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples that highlight your organisational skills and attention to detail. Think of specific instances where you've managed multiple deadlines or produced quality reports. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Get Comfortable with Tech
Since the role requires proficiency in Microsoft 365, brush up on your skills with Word, Excel, and Teams. If you can, create a sample dashboard or report to demonstrate your ability to work with data. This practical knowledge will impress your interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or upcoming projects. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with your interviewers on a deeper level.