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- Tasks: Lead a dynamic team, enhance customer service, and drive operational efficiency.
- Company: Join TDS, a forward-thinking company making a difference in tenancy deposit schemes.
- Benefits: Enjoy 33 days holiday, a pension scheme, and an extra day off for your birthday.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Strong commitment to customer service and experience in people management required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 32670 - 33249 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
This is a permanent, full-time position that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 2 days in the office per week, but we expect you to manage your time and onsite presence in the way that best supports your team and the business. The starting salary is £32,670.57 per annum rising to £33,249.43 per annum after successful probation.
Some of the key responsibilities include:
- Managing and leading a team of CSAs.
- Motivating, incentivising and engaging your team and the wider operation.
- Managing performance and absence levels of your CSAs.
- Conduct quarterly performance reviews, identifying areas for improvement based on insights gathered from monthly productivity and quality assurance assessments.
- Improve overall department efficiency and quality by identifying and implementing opportunities for process improvement.
- Recruit and train new team members, collaborating with the Team Trainer and other Team Leads to maintain and enhance training programmes.
- Reporting on daily, weekly and monthly statistics for the department.
- Address customer inquiries and complaints effectively while developing programs and procedures designed to enhance productivity and performance.
To be considered for this opportunity you must:
- Be able to demonstrate a strong commitment to excellent customer service.
- Have experience in handling employee relations and people management issues.
- Be able to manage multiple tasks simultaneously and prioritise a demanding workload.
- Demonstrate excellent written and verbal communication skills, along with proficiency in using applications such as Word, Excel and Outlook.
- Deliver 1 on 1 training and development.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly. TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Operations Team Leader in England employer: TDS
Contact Detail:
TDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching TDS thoroughly. Understand their values, services, and recent developments like the New Homes Ombudsman Service. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Operations Team Leader in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Team Leader role. Highlight your experience in managing teams and delivering excellent customer service, as these are key for us at TDS.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the role and the company. Share specific examples of how you've motivated teams and improved processes in previous roles, showing us why you're the perfect fit.
Showcase Your Communication Skills: Since excellent written and verbal communication is crucial, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from TDS.
How to prepare for a job interview at TDS
✨Know the Company Inside Out
Before your interview, make sure you research TDS thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Operations Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, handled performance issues, or implemented process improvements. Be ready to discuss how you can bring that experience to TDS.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you resolved conflicts or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training programmes, or how TDS measures success in the Customer Operations department. This shows your enthusiasm and helps you gauge if the company is the right fit for you.