At a Glance
- Tasks: Provide top-notch customer service and handle enquiries for new home buyers.
- Company: Join the New Homes Ombudsman Service, a leader in consumer protection.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with great career development opportunities.
- Why this job: Make a real difference by helping consumers navigate their new home journey.
- Qualifications: Excellent communication and customer service skills are a must.
The predicted salary is between 24945 - 26542 £ per year.
The New Homes Ombudsman Service (NHOS) has been established to provide free independent redress to consumers who purchase a new home for their own occupation from a housebuilder or developer registered with the New Homes Quality Board (NHQB). The NHQB has established the New Homes Quality Code to which registered housebuilders and developers are required to adhere. Complaints brought to NHOS are reviewed against the requirements of this Code. NHOS is a consumer-facing service.
This is a full-time, permanent position that will be based at either our TDS office in Hemel Hempstead or Glasgow, depending on where you are located. The role will follow our hybrid working policy of a minimum of 2 days in the office per week. The salary for this position is £24,945.96 - £26,542.43 per annum, depending on location.
Some of the key responsibilities include:
- Providing a first-class service to all consumer and developer enquiries.
- Identifying housebuilders and developers with an inadequate understanding of NHOS requirements and escalating to the Head of Operations where necessary.
- Handling complaint queries, general enquiries, and low-level complaints.
- Answering telephone calls, responding to emails, and handling website enquiries within agreed timescales.
- Striving for first-contact resolution in all consumer and developer interactions.
- Communicating effectively with all departments to ensure a joined-up customer service approach.
To be considered for this opportunity you must:
- Demonstrate excellent customer service skills.
- Be comfortable dealing with professionals across different areas of the business.
- Be a confident communicator.
- Possess strong interpersonal skills, with the ability to effectively advise and inform colleagues, customers, and stakeholders.
- Have strong administrative skills.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays.
- BUPA Private healthcare.
- BUPA Wellbeing cash plan.
- Pension Scheme.
- Additional day off for your birthday.
- Plus many more!
NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Customer Service Advisor employer: TDS
The New Homes Ombudsman Service (NHOS) is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in either Hemel Hempstead or Glasgow. With a comprehensive benefits package including 33 days of holiday, private healthcare, and a commitment to equality and diversity, NHOS fosters an environment where employees can thrive while making a meaningful impact in the housing sector.
